Game refuses to Start on Xbox Devices.

Micah Dude · Jun 23, 2023

I built my game for UWP, and have been updating the game for my customers, however. Recently, they complain the Xbox version doesn't even start. I checked on my PC and it loads just fine. I then used visual studio to open the app cert kit and then i check the dump and it shows this "The thread tried to read from or write to a virtual address for which it does not have the appropriate access" and "0xc0000005"

I have no clue what this means, and I don't think it's me directly who has influenced this. But just in case it is, I included the script I modified upon making the game breaking update and the dump file from vs. Please help asap.

script: https://www.dropbox.com/s/ccldmyxhpjsbs1m/movement.cs?dl=0
dump: https://www.dropbox.com/s/j81x78tml32qie7/Unreal Parkour.exe.9468.dmp?dl=0

:)

CarTzy

Hi Micah Dude, it really is important for us to get this worked on so you can get back to what you are doing. However, it would be more beneficial if we raised this concern with Microsoft Developer Center, and since you’ve reached us first, we’ll ensure that your time is worth it by guiding you in the right direction where you can achieve your desired resolution. We would like to provide you with this link where you can submit your concern to our Microsoft Developer Center Forum. We are positive that you’ll get more relevant information and the best resolution to your concern.

Dr Quinzell

Yeah, completely offline. Can't even earn achievements anymore, it's been that long since I went online.

Costa Apostolou

Sly Jon, I have called Microsoft before and those were the steps given and a Google search will show that activision recommends the method I said, here is what it says.

Unlike Xbox 360, the Xbox One does not have a menu option to clear cache on the console. Instead, follow these steps to clear cache on an Xbox One:

Press and hold the power button on the front of the console until it powers down completely.

Unplug the power cable from the back of the console so that the power brick in not connected to the console.

Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

Plug the power cable back into the console.

Wait for the light on the power brick to change from white to orange.

Turn on the console using the power button

To the OP, try to delete the game and reinstall it, your saves will be in the cloud if you play connected to Xbox live. I had the same issue as you and resetting the cache worked for me, I read somewhere if that doesn't work then reinstall is the next step.

Sly Jon

mrGREEK360, all the steps you suggested are correct except for

"press the power button on the consoles 3-4 times to discharge the systems power and reset the cache."

I highly recommend to NOT do this step above as you are essentially trying to power the console without enough to fully boot it up. The charge remaining in the power brick will drain after around 20-30 seconds as is completely normal. Trying to boot your
console off the remaining charge may cause unwanted problems and may even render your console unusable

TossedSeven3060

Finally someone else haha. You playing offline as well man?

Game refuses to Start on Xbox Devices.