Game Refund Request Links via Virtual Assistant Do Not Work

BensonSmith · Nov 2, 2019

Hi all,

I'm having difficulty in accessing the Request Refund form on any links or virtual assistant links that are provided - they all seem to link to the 'Add Family Member' page and not the actual form to fill out.

I'm in Australia.

Can somebody please assist with providing the correct link to requesting a game purchase refund.

Thanks.

:)

Smwutches

That's odd. You may want to contact support directly and speak to billing that case. http://support.xbox.com/contact-us

Fin��White��

That's odd. You may want to contact support directly and speak to billing that case. http://support.xbox.com/contact-us

I have exactly same issue in UK, tried sorting with support multiple times. Each time I follow their instructions still end up at add a family member. Been on calls 4 times wasted about 5hrs overall. nightmare, desperate for resolution and £40 back. Tried
mobile, laptop and work laptop always same...add family member?????

Smwutches

This should be it. https://support.xbox.com/en-AU/refund-orders

BensonSmith

Many thanks for your assistance with this, I'll try my luck with support directly.

BensonSmith

Unfortunately no, this is the page that this link goes to (see screenshot) - it links to the 'Add Family Member' page

Game Refund Request Links via Virtual Assistant Do Not Work