Game quit working cant even open it...need help

Hey there, ICEMAN2576

The best thing to do then is contact Xbox Support and they will be able to look into your account.

You can contact them through this link here: https://support.xbox.com/contact-us

You will need to ask to speak with a Support agent, and ask the first wave of folk to reroute you though to a Microsoft Agent.

In addition to this, you have made sure the game is still on your purchase list here: https://account.microsoft.com > Purchases?

When you look in the store, does it say you own the game?

Regards,

Its official ive tried everything several times...

Dang thought this would work...same thing...do you own it...insert disc or buy from store...do you think a refund/repurchase will fix it????...or you have other ideas???....Microsoft soft has this as a known current issue but says to repurchase if it didnt
complete...mine did complete so i dont really fit that scenario....stummppped

Hey there, ICEMAN2576

You can try removing your Xbox Account from your console and getting a fresh copy of the account from the Xbox servers. This will carry the licences attached/saved onto your account back to your console.

To do this, please go to: Settings > Account > Add/Remove > Gamertag > Remove.

Hope this helps,

Regards,

Hi There,

Have you tried a hard reset, where you power down the console, unplug the power cord, wait 30 secs, and then plug it in again? If you've tried that then maybe you can remove and re-add your account, which might help.

Link: https://beta.support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one