Game purchased & downloaded from Xbox Store says region incorrect

Sorry to hear it. Can you please try deleting the game and redownload to see if that helps? If it doesn't then you should contact phone support for further assistance.

Phone: 0800 991 550 FREE

I am using a European Xbox purchased in the UK that I have brought to Canada. The region has been changed to Canada approximately 8 months ago or so.

When I try and download the game it says that the disc region is not available in your area. I have tried to download via the pc and I get: "this downloadable content is not available in your region"

I have been able to download and play it if i log into a friends Canadian xbox. This then allows me to download it to my European Xbox, but once complete and I press "play now" I get the error message: The discs region code is incorrect.

Any solutions? Thanks!

Hi
My name is Rishabh, I hope you are doing great out there. I’m happy to help you with your question.

Yes, you can purchase games from the Microsoft/Xbox US store and play them on your Xbox console even if your Xbox account's country is set to India. Xbox consoles are generally not region-locked, which means that you can play games from different regions on your console.

However, there are a few important things to keep in mind:

1. Currency and Payment Methods:

When purchasing games from a different region's store, you'll need to use the currency and payment methods associated with that region. For example, if you're purchasing from the US store, you'll need to use US dollars and a payment method that's accepted in the US.

2. Taxes and Pricing:

Game prices and taxes can vary by region. Be aware that the total cost might include regional taxes or other fees that are applicable to the region's store.

3. Content Restrictions:

Some games or content might have regional restrictions or differences in availability. Make sure to check the game's listing on the store to ensure that it's compatible with your console and region.

4. Xbox Live Region:

While you can purchase games from different regions, your Xbox Live account's region might impact some features, such as available content or support. It's generally recommended to use the region that aligns with your physical location for the best experience.

5. Download and Updates:

When you purchase a game from a different region's store, the download and update process might be affected by the region's server availability and your internet connection.
Region Switching:

While you can purchase games from different regions, frequently switching regions on your Xbox Live account might lead to complications. It's generally best to use the region that corresponds to your primary location.

I hope this helps! Let me know if you have any other questions.

Thanks and regards
Rishabh Sohal

Hey guys, I just wanted to follow up as I don't think it was specifically asked here. Do your account regions (presumably the region you purchased the game from) match the region you are currently connecting from? If you have moved or your account information
is incorrect, you may see issues when downloading games. Let us know if that's the case, thanks!

Are buying a digital copy as a gift to someone else another region other than yours? Or do you own the game and playing on a different console in another region?

This is from Xbox website regarding playing a game in a different region.

If I purchase a game in one country or region, can I play it in another country or region?

Yes. There is no playback restriction on games purchased and downloaded.

For example, if you purchase and download a game in one country and then move to another country where the game isn’t available, you can still play the game that you downloaded. However, you would not be able
to redownload the game you purchased, as it would not be available for you to download in the Store