Game purchase problems

Discus and support Game purchase problems in XBoX on Consoles to solve the problem; I just purchased Rocket league on my xbox one. It has gone through on my Paypal and Microsoft account but in the store it say I have not purchased it?... Discussion in 'XBoX on Consoles' started by SadisticBunny16, Jun 26, 2016.

  1. SadisticBunny16
    SadisticBunny16 Guest

    Game purchase problems


    I just purchased Rocket league on my xbox one. It has gone through on my Paypal and Microsoft account but in the store it say I have not purchased it? Please help.

    :)
     
    SadisticBunny16, Jun 26, 2016
    #1
  2. SixthSense455
    SixthSense455 Guest
    Purchase Problems

    Hi, every single time I have been trying to get something on the Avatar Store, I get the message, "Your account is unable to make this type of purchase on Xbox.com, please make this purchase from your Xbox." Except, this is the message that appears WHEN
    I try to get something on my Xbox. I have tried it on Xbox.com also. I am unable there. I have tried multiple things, including a hard reset, changing some things in Privacy and Online Safety, but nothing is working. Can someone please tell me what to do?
    Also, I have a child account.
     
    SixthSense455, Jun 26, 2016
    #2
  3. OpisMusic
    OpisMusic Guest
    Purchase Problems

    Everytime I try to purchase a game or rent a movie and error code pops up: HRESULT: 0x80080300 CV: Q2T1iFeaE2dy03x.12

    I tried to go to my billing info on my Xbox however it would not let me in to that information as well. A message appears saying that it is momentarily inaccessible; its been 2 days.

    Any ideas?
     
    OpisMusic, Jun 26, 2016
    #3
  4. Bazajaytee
    Bazajaytee Guest

    Game purchase problems

    If you go to Rocket League on Xbox.com does it say Purchase or does it show up as purchased?

    store.xbox.com/.../233becfb-c914-4ef4-9a73-398e8195f00a

    If it says you own it, on your console go to My Games & Apps > Ready to Install and you should see Rocket League waiting.

    Also, go to https://account.microsoft.com/ and you should see your purchase history and Rocket League should display there with the word COMPLETED next to it.

    If it doesn't show then the purchase didn't complete.

    If it says something other than COMPLETED the order may be in progress or cancelled. If it is either of the later, you should contact Xbox Support to see why the status hasn't switched to COMPLETED.

    If it shows and says COMPLETED but none of the steps at the start of this post are true then contact Customer Support.
     
    Bazajaytee, Jul 1, 2016
    #4
  5. SILVA CITY 10 Win User

    Problem in purchasing games

    Understand that it does not benefit from the Xbox store
  6. HassanB Win User

    Problem in purchasing games

    "Copy disks" are against the XBOX Live Terms of Service. Modifying your XBOX 360 to play these types of disks will get your XBOX 360 console banned.

    We are not able to help you with any sort of questions in regards to this.

    Thanks.
  7. DellaVie Win User

    Problem with in-game purchase

    Several times, to no avail. I have since contacted support to process a refund, but I thank you for the reply non-the-less.
  8. Bazajaytee Win User

    Game purchase problems

    If you go to Rocket League on Xbox.com does it say Purchase or does it show up as purchased?

    store.xbox.com/.../233becfb-c914-4ef4-9a73-398e8195f00a

    If it says you own it, on your console go to My Games & Apps > Ready to Install and you should see Rocket League waiting.

    Also, go to https://account.microsoft.com/ and you should see your purchase history and Rocket League should display there with the word COMPLETED next to it.

    If it doesn't show then the purchase didn't complete.

    If it says something other than COMPLETED the order may be in progress or cancelled. If it is either of the later, you should contact Xbox Support to see why the status hasn't switched to COMPLETED.

    If it shows and says COMPLETED but none of the steps at the start of this post are true then contact Customer Support.
  9. Bobk1952 Win User

    Games purchased problem

    Actually it's just started to update on it's own again..I'll report on how it goes,whether I can play the game or not. It could be a while ZZzzzz
Thema:

Game purchase problems

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