game purchase and account issues

calumtrussell · Jan 8, 2019

I bought Minecraft via the MS store for my PC some time ago - but now want to use a Mojang account. In my Mojang account, there is no record of my purchase of the game. I didn't buy it from minecraft.net but from the store on my PC. As a result, there
are some services I can't make use of.

Is there any way I connect the purchase of minecraft for my PC with my mojang account?

:)

XBF Erick C

Hey there calumtrussell,

Thank you for reaching out to us on the Forums with your question. In this case I would advise you reach out to Mojang with your question so that they can assist you. I was able to pull up a support page for

Migrating from Minecraft to Mojang But it doesn't seem to have all the proper information.

Go ahead and follow the link to
Contact Mojang Support for assistance.

I hope this helps.

Low Fat Diet

Make sure the profile which purchased the game is logged in. I've had this issue from time to time. If the game was purchased on another account or if that account has it's home on another xbox, the purchasing user must be logged in at all times to play
that title.

Smwutches

It sounds like a licensing issue. When you purchase games through Live they are tied to the account that purchased them as well as the console they were purchased on. So it sounds like Acct A is account that purchased the game, but if you're not using the
original console it was purchased on (if you purchased a new one or got one repaired) the other accounts will not be able to access the games without a license transfer.
http://xbox.com/drm

The Raver Virus

I don't know if this is needed, but I'll post it here. These are the order numbers:

567453557983369759

567453557983369761

567453557983242171

567453557983242283

567453557983370301

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

game purchase and account issues