game play now wont play

I tried both of your suggestions and it didn't work

Try a Power Cicle on your Xbox, press and hold Power Button for 10 seconds and wait 2 minutes then turn Xbox on again.

In addition to the previous answer: https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

Hi. Please press and hold the power button on your console for 10 seconds to do a hard reset. Turn the console on and try again.

If that didn't work please navigate to the game under my games and apps and press the menu button and scroll down to saved data and select to delete all locally saved data. Your saved data will sync from the cloud once you open the game again

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console Let us know the results.

If that fails then first please run the network test on the console,

if all shows fine on there try the following steps

- remove the game (Uninstall)

- Power cycle the console

- Install the game via disc again.

If it still won't install the game from the disc, try to see if any other disc is being read properly by the console, if other discs aren't read then try a factory reset on the console (via Settings - console) to see if that helps.

If it all fails then try contacting Xbox Support via Phone or Microsoft Support Chat option to see if they have any other steps to try, or if needed set up a repair

to contact Xbox Support use http://support.xbox.com/contact-us