Game Pass Ultimate subscription active but unable to access EA Play titles

Just an addition, I have both Xbox Game Pass Ultimate and EA Access subscriptions active.

Thanks for checking, Gunnar. Are you subscribed to Xbox game pass Ultimate, or just Xbox Live? Ultimate game pass subscription includes Xbox live, and EA play. If you only have an active Xbox Live Gold, I am afraid you'll be unable to play the game.

Greetings Jeff, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

I’ve noticed a few posts about this same problem, it looks like there’s a bit of a delay between getting Game Pass and having your EA games unlocked. Quick question, though: is your Microsoft account already linked to your EA account?

Hello Angel sosa2,

Thank you for sharing this with us and welcome to Xbox Forums.

Based on the information you provided, it appears that you are experiencing an issue with downloading a free trial and being prompted to purchase EA Play even though you are game sharing with someone who has Game Pass/EA Play. I'll be happy to assist you with this.



Firstly, I would like to clarify that Game Pass and EA Play are two separate subscriptions and having one does not automatically grant access to the other. However, if you have an active Game Pass Ultimate subscription, you can access EA Play at no additional cost.



Now, coming to your issue, please know that EA play games are not included in the family sharing feature. of Xbox Game Pass Ultimate. Only the owner of the account which has the Ultimate subscription can access the EA Play games. This means that even if you are sharing with someone who has an active Xbox Ultimate subscription unless you also have the subscription activated on your account.



You can check for more details through this link: EA Play with Xbox Game Pass FAQ



If there is any misunderstanding or clarifications you want to add, please let me know.



I hope this information helps.

Kind regards,



Microsoft Community

Hello oussama tlig,

Thank you for contacting the Xbox Support forums. I understand that you are unable to find a specific game title while using the Xbox app. Before we try to troubleshoot, please confirm that you have a Game Pass Ultimate subscription. a Game Pass Ultimate subscription is required to access any PC Game Pass titles. You may view your account status by visiting View and manage your subscription; there is a link that directs you to login with your account at the bottom of the page.

If you have a Game Pass Ultimate subscription and still do not have access to PC Game Pass titles, please respond back to this thread.

Thank you,

-Tali