Game pass ultimate promotion failed for me! Pls help!

Simon Crank · Jan 24, 2025 at 1:52 AM

Can someone provide information on who to talk to about the 24 month game pass ultimate promotion that Xbox had in Canada late in 2023? I need to know who I can contact to resolve an issue of it not initializing properly with my console startup!

I have been dealing with Xbox support, and the manager said she would send my contact information for the third party who provided the promotion so they could help me. But then she never sent it and now they won’t respond to my email responses asking for what they promised they would send me.

:)

SwordofWhedon

To be clear, unless you signed up for a 2 year payment program, you didn't get game pass, and those codes may expire after 60 days. The issuing bank you may have been paying for the program are responsible for your subscription

Smwutches

Was it for the All Access plan? If so, you would need to contact the credit card company you signed up with for that offer.

Nursemorph

Have you used Game Pass before? The Nitro Game Pass Ultimate offer can only be used on accounts that haven't used Game Pass before:

"To redeem in Xbox, this offer is only for New Xbox Game Pass subscribers only."

https://support.discord.com/hc/pl/articles/4411295409047-2-months-of-Xbox-Game-Pass-Ultimate-with-Discord-Nitro-FAQ

berkaymahcup

pls help give me a my game pass

{Parity}

No, that was a promotion for upgrading to Game Pass Ultimate. What you need to do is renew your Game Pass Ultimate subscription.

Game pass ultimate promotion failed for me! Pls help!