Game Pass Ultimate perks not activating on PC

Ashley Johnson7 · Mar 15, 2025 at 11:13 AM

Hi everyone,

I'm having trouble with the Game Pass Ultimate perks not activating on my PC. I've recently subscribed to Game Pass Ultimate, and while I can access the games library without any issues, the additional perks that come as part of the subscription aren't showing up or activating.

I've tried logging out and back into my account, checking for updates, and even reinstalling the Xbox app, but nothing seems to work. My Windows version is up to date, so I'm really out of ideas on what to try next.

Has anyone else encountered this issue, or does anyone have suggestions on how to resolve this? Any help would be greatly appreciated!

Thanks in advance.

:)

Ricardo Lechuga

Hi FrankDQ! My name is Ricardo an independent advisor ready to help you with this situation!

Game Pass Perks are only available if you subscribe to Game Pass Ultimate, if you only have a Game Pass PC or Console subscription, you won't be able to see Perks

Please confirm here that your account has and active game pass ultimate suscription

https://account.microsoft.com/services

XBF - Hayabusa

Hello isaacroser-bardebes,

Sorry to hear you are having trouble accessing your perks. Where are you trying to access your perks: Console, Mobile or PC?

Make sure your Xbox Game Pass Ultimate membership is active. Perks are an added benefit for Xbox Game Pass Ultimate members. If you need to, upgrade your existing Xbox Live Gold and Xbox Game Pass subscriptions by joining Ultimate. Go to:

Xbox Game Pass

On the PC

To browse current Perks on your PC, head to the Game Pass tab of your Xbox app for Windows, then click on Perks

On a mobile device

Download the Xbox Game Pass app on your mobile phone (if you haven't already)
Once you're signed in, click on your profile at the bottom
The perks will be under your profile and Rewards balance. Click Show all

On an Xbox console

Press the Xbox button then click My games & apps > See all > Apps
Select Xbox Game Pass
Click on Perks

See the Xbox Game Pass Ultimate perks FAQ for more information: Xbox Game Pass Ultimate Perks FAQ | Xbox Support

-Hayabusa

Alvaro A-

Hi Ashley,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues accessing the Game Pass Ultimate perks on your Xbox console. Is there any error message that you received?

Kindly check if there is a known outage in your area, please access this link:

https://support.xbox.com/xbox-live-status

If everything is up and running, please continue to the next steps.

As part of our troubleshooting, can you please try to check if your perks will show using Xbox App for mobile? You may download it from here:

https://www.xbox.com/apps/xbox-app-on-mobile

Regards,

Alvaro

uuddrlrl

Yet, the official press release says that doesn't matter.

"Whether you claimed the previous Disney+ Perk or not, Ultimate members who do not currently have an active Disney+ subscription will be eligible to claim the 30-day subscription trial through the Perks Gallery on their Xbox console, on the Xbox app for Windows PC, or through the Xbox Game Pass mobile app on iOS and Android."

Disney+ Returns to Xbox Game Pass Ultimate - Xbox Wire

XBF - Hayabusa

Hello mateusmateus_2,

I’m sorry to hear you are having issues with Game Pass for PC.

I’m not sure what advantages you are talking about. Which Game Pass Ultimate Perks are you trying to download where you receive this error?

To redeem your perks, you must enter the code on your console or PC app you cannot redeem them via mobile.

Here is additional information which may help with your question on redeeming your perk:

Xbox Game Pass Ultimate Perks FAQ | Xbox Support

Game Pass Ultimate perks not activating on PC