Game Pass Ultimate not activating on my account after renewal

Hello again, are you trying to renew your Ultimate Game Pass, but do you have any active subscriptions to your account, or is it out of active subscriptions?

My game pass ultimate subscription is still active and it's going to renew until January 30th, i'm also signed in the profile with the game pass membership

Hi, Will! I'm sorry to hear you're having an issue wth the Game Pass Activation in your account. No worries, I'm happy to assist you with this today.

Kindly check first if you can see an active Game Pass subscription here and when it will expire or renew.

https://account.microsoft.com/services

I'm looking forward to your response so we can sort this out.

Hello again, the value for uprade is the amount you had paid for Game PAss Ultimate, whether 1, i2 or 3 months, after that as I mentioned the Gold that has in the account will convert to Game Pass Ultimate, ideally after the conversion turn off the auto-renewal.

We had an active Gold subscription and my son tried the Game pass for a month and then cancelled it but now we don't have anything and we are only 5 months into our year of Gold. Why do we not have anything now?

Hi

By activating the Game Pass Ultimate subscription (the trial version) it converts your Gold subscription to Game Pass Ultimate completely (replaces) so when you cancel the Game Pass Ultimate service renewal, you are canceling the service completely. This
is something that the service detects and advises when activating the Game Pass Ultimate subscription trial.