Game Pass stole my games

Discus and support Game Pass stole my games in XBoX Games and Apps to solve the problem; So I recently upgraded to an Xbox Series S and everything was going fine, but then I had to cancel my game pass subscription due to lack of funds and... Discussion in 'XBoX Games and Apps' started by Tikeen19, Sep 26, 2023.

  1. Tikeen19
    Tikeen19 Guest

    Game Pass stole my games


    So I recently upgraded to an Xbox Series S and everything was going fine, but then I had to cancel my game pass subscription due to lack of funds and now it's telling me I don't own any of the games that I bought before they came to game pass. I've owned Skyrim for years. Way before game pass. And now it's saying I've never owned it. Same goes for all of the other games, RDR2(I pre-ordered this!), Assassin's Creed games, Dead by Daylight etc. . Please help lol

    :)
     
    Tikeen19, Sep 26, 2023
    #1
  2. ngocphi Win User

    Game Pass stole my games

    You have to install from ready to install NOT xbox store

    Also if you are talking about disk games the. No you can't install those as it is a digital only console
  3. Vardagul Win User

    Game Pass stole my games

    Thank you for your response, Tikeen19! I apologize that the steps above didn't work.

    I highly recommend doing a factory reset on your Xbox console.

    To reset your console without losing your game data, follow these steps:​​​​​

    NOTE: This will remove the profiles on your console. Make sure that you remember the email and password to your account. No data/game saves will be lost by doing this, everything is backed up to the cloud servers.

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select System.
    4. Select Console info.
    5. Select Reset console.
    6. Select Reset and keep my games & apps.

    This will also help sync the data and your licenses on your console properly.

    Please give me an update once you're done.

    Kind Regards,
    Darhlene
  4. SwordofWhedon Win User

    Game Pass stole my games

    Typically the games get flagged with GamePass, and fail to unflag when you cancel and reinstalling them will solve the issue
  5. Tikeen19 Win User

    Game Pass stole my games

    That's just it! They won't show up in my ready to install anymore. I haven't used discs since 360 either. I read somewhere that going to the store page to install was a solution if it wasn't in owned games.
  6. Vardagul Win User

    Game Pass stole my games

    Hi there! My name is Darhlene and I'm more than happy to help you!

    You should be able to play the games you own without the Xbox Game Pass subscription. This could be a technical issue.

    Please try these methods:

    1. Test your network connection.

    a. Press the Xbox button to open the guide.
    b. Select Profile & system > Settings > General > Network settings.

    Note: Any outages will appear under Current Network Status.

    c. On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.

    Note: If you're prompted to update your console software, select Yes.

    2. Remove, Power cycle, and re-add your profile.

    a. Press the Xbox button to open the guide.
    b. Select Profile & system > Settings > Account > Remove accounts.
    c. Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.

    Then try a full power cycle to completely reboot your console.

    Important: Doing this does not erase any of your games or data.

    a. Turn off your console by holding the Xbox button on the front of the console for at least 10 seconds.
    b. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

    Note: If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button for at least 10 seconds until the console completely shuts down.

    c. After you have completed the previous steps to power cycle your console, try to restart your game.

    Now download your profile again to create a fresh version of your profile data:

    a. Press the Xbox button  to open the guide.
    b. Select Profile & system, select Add or Switch, and then select Add new.
    c. Type in the email address and password that you use to access your Microsoft account (the same account you just removed).

    Please let me know the results once you're done.

    Source:
    https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

    Kind Regards,
    Darhlene.
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Game Pass stole my games

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