Game Pass Renewal/Expiration Dates

Discus and support Game Pass Renewal/Expiration Dates in XBoX Games and Apps to solve the problem; Hi, I've seen this issue appear a few times in the community. The xbox app states my game pass will expire on one date whereas the microsoft website,... Discussion in 'XBoX Games and Apps' started by Rho S., Nov 5, 2021.

  1. Rho S.
    Rho S. Guest

    Game Pass Renewal/Expiration Dates


    Hi, I've seen this issue appear a few times in the community. The xbox app states my game pass will expire on one date whereas the microsoft website, which I was redirected to from the xbox website, states a different, sooner date. I was going to simply default to trusting the sooner date to be better safe than sorry, but I figured I would ask. Should I trust the microsoft site more than the xbox app?

    :)
     
    Rho S., Nov 5, 2021
    #1
  2. Rho S. Win User

    Game Pass Renewal/Expiration Dates

    Thank you for the clarification.
  3. Smwutches Win User

    Game Pass Renewal/Expiration Dates

    The website. I have that same issue, but the website is the accurate one.
  4. LunaLight7 Win User

    So what's the catch with Xbox Ultimate Game Pass?

    You can subscribe to the Xbox Game Pass Ultimate subscription and deactivate the recurring renewal. This does not dissuade the subscription but continues until the expiration date.
  5. KhajiBower34 Win User

    Xbox game pass refund

    I understand you're confused about the billing and renewal dates for your Game Pass subscription.

    Billing Date: This is the date you are charged for the subscription. In your case, it appears that you were billed on October 5

    Renewal Date: This is the date your subscription automatically renews. In your case, it appears that your subscription was renewed on November 3rd

    Expiration Date: This is the date your subscription expires if not renewed. In your case, it seems that your subscription expires on November 26

    There may have been a delay in renewing your subscription, which could explain why you were billed on October 5 but your subscription wasn't renewed until November 3. This could also explain why your subscription expires on November 26th instead of November 5th

    As for the refund option, you should usually be able to request a refund through your order history on your Microsoft account page. However, there are certain restrictions on refunds, and not all products are eligible for a refund. If you don't see the option to request a refund, it could be because the product is not eligible for a refund.

    If you continue to have problems or questions, I would recommend that you contact Microsoft support. They will be able to provide you with additional assistance and answer any questions you may have.

    Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.
  6. Georges C. Win User

    Gamepass ultimate code with EE broadband

    Hello again, if the code you received has an expiration date for redemption, you will have to use it before the expiration date.

    As for renewal, as it already has an active subscription it adds up to the other, so there will be no self-renewal every month.
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Game Pass Renewal/Expiration Dates

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