Game pass removing games i previously owned

Hollywoodswingin1 · Dec 17, 2021

I purchased xbox game pass for a few months. After i let it expire, all games that i owned before game pass have all been unavailable to play now that game pass expired. Every game i owned that was also on game pass when i had it no longer exists in my purchase history or are available to download. I. E. Skyrim legendary edition and peggle 2. I would like the games i purchased returned and to be able to get game pass without fear of it taking my games. I just got gta definitive edition. I'm afraid to renew game pass because san Andreas is on game pass as well.

:)

Francia J.

That would be great, if ever there are other accounts on your Xbox console (family member, friend, etc.) kindly ask the owner of the accounts to check from there as well.

Hollywoodswingin1

As i stated above skyrim legendary edition and peggle 2 are not in my purchase history and i have received no refund for either. Both were purchased before game pass and both give me a renew game pass message when i tried to play them after game pass expired. My order history goes all the way back to 2018. I appreciate your attempt to help but the fact remains. Products i paid for are asking me to pay again with no refund or return in any of my history.

Hollywoodswingin1

I have no additional accounts. I'm aware that the licensing agreement cannot be found. That's the entire issue. Game pass has removed licensing agreements of games i previously owned. So basically..... my money is gone, my games are gone and nothing Microsoft can or will do about it beyond an apology? Guess I'll just have to personally document ever transaction.

Francia J.

Hi Hollywoodswingin1, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that all our successful transactions are added on our order history in real-time, the only way that it will be removed is if when the game is refunded but still the transaction will still be visible with a status of "refunded". If the transaction isn't showing up on your end, kindly check other Microsoft account where you may have purchased these games.

Don't worry, as long as your transaction for these games is stated as "completed" and visible on your order history they will not be removed.

Francia J.

Thank you for the additional information and I apologize for the trouble. If the transaction is not visible on your account it may mean that it's on a different account. Kindly check and hopefully, you will be able to see the transactions for the game because without the transaction we can't validate the license.

Game pass removing games i previously owned