Game Pass PC "Rated Above Restrictions"

Hi MorganMullins, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If you can confirm that your birthdate is an adult, kindly repair the Xbox App by following the steps below:

Settings > Apps & Features > Apps > Search for "Xbox" > Advanced Options > Repair.

After that, sign out your account on the Xbox App then sign back in. Check if you can now install Xbox Game Pass games.

Funny! I felt young for a minute. I am 74! But yes, it worked clicking the repair box. Thank you.

I had to re install the Xbox App

Hello Marc-AndréSarrazin, my name is Jose, and I would be happy to help.

Unfortunately, the solution to this problem may vary depending on the platform and specific details of your account. Here are some general steps you could try to resolve the "game is rated above restrictions" error on Game Pass on PC:

Check the restriction settings on your account:

Make sure you have logged into the correct account.
Check the account restriction settings both in the Xbox app on your PC and on your Xbox console.

Adjust the restriction settings:

Try changing the restriction settings on your account to ensure they are correctly set to "unrestricted."

Update the Xbox app and drivers:

Ensure that you have the latest version of the Xbox app on your PC and that your system drivers are up to date.

Reinstall the Xbox app:

Uninstall the Xbox app from your PC and reinstall it from the Microsoft Store.

Contact Xbox Support:

If the above steps do not resolve the issue, reach out to Xbox Support. Provide specific details about the error and the actions you have taken so they can offer personalized assistance.
Remember that specific details may change over time, so it is always advisable to check the latest Xbox documentation or contact support for specific help with your situation.

Xbox Technical Support: https://support.xbox.com/

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Hi there! Let’s do our best here to sort this out.

To confirm, are you trying to download it from a Windows 10 or Windows 11 machine?

Let’s check if you’re using an adult account or a child account by checking your account privacy settings via https://account.xbox.com/Settings. If you could access your privacy settings, that would mean that you’re using an adult account. But if you were redirected to a different page, you’re using a child account where you need to be added to a family group because only an organizer or adult account can change a child’s privacy settings.