Game Pass Paypal Bonus Month Promo Not Honored

Discus and support Game Pass Paypal Bonus Month Promo Not Honored in XBoX Sales and Promo to solve the problem; Re: Get an extra month of Xbox Game Pass free with PayPal | Xbox Hi there! I was requested by chat support to make a post here. Initially this... Discussion in 'XBoX Sales and Promo' started by MikeWhitChurch, Oct 22, 2018.

  1. Game Pass Paypal Bonus Month Promo Not Honored


    Re: Get an extra month of Xbox Game Pass free with PayPal | Xbox

    Hi there! I was requested by chat support to make a post here.

    Initially this bonus month promotion was advertised as being available to "both new and current" subscribers. I'm a current sub and made a 1 month purchase on the 6th of October via Paypal for the purpose of qualifying.

    After a lengthy time on chat support I'm now informed that no bonus month code will be forthcoming. Microsoft apparently made an error in their advertising of the promotion and subsequently altered the conditions on the 10th of October to retroactively
    exclude current subscribers.

    Which I feel is exceedingly poor form. At the time of accepting the promotion it explicitly stated current subs were eligible. The purchase was made in good faith. I feel Microsoft should honor the terms of the agreement as presented by them at the time
    they accepted payment.

    I was offered a refund but I'm not inclined to accept due to the time expended in following this issue up. I also feel it's incredibly impolite to tell customers to wait patiently for 2 weeks for a notification to arrive but then not bother to extend the
    courtesy of informing them they're no longer eligible.

    Anyway I was informed an offline team would look at it in due course and that I should make a post here outlining the circs as well!

    Kind regards,

    Michael

    :)
     
    MikeWhitChurch, Oct 22, 2018
    #1
  2. Smwutches
    Smwutches Guest
    GamePass (Free 1 Month Promo for paying with PayPal)

    Note, the offer does state it is for new members only. So if you've previously had Game Pass, you would not be eligible for the free month.

    *Existing Xbox Game Pass members who use PayPal as their recurring billing payment method and make an automatic Game Pass monthly payment will be entered into the sweepstakes; they will not receive a
    bonus 1-month bonus Game Pass.
     
    Smwutches, Oct 22, 2018
    #2
  3. PilotYard61745, Oct 22, 2018
    #3
  4. LegoNinja187
    LegoNinja187 Guest

    Game Pass Paypal Bonus Month Promo Not Honored

    Hi, it sounds like you have already done everything you can to deal with this issue, but thanks for sharing, and hopefully others who may have experienced the same thing will find this post.
     
    LegoNinja187, Oct 22, 2018
    #4
  5. XBF Leslie D
    XBF Leslie D Guest
    Hi Mike,

    As it states within the offer Terms and Conditions:

    • "Existing Xbox Game Pass members who use PayPal as their recurring billing payment method and make an automatic Game Pass monthly payment will be entered into the sweepstakes; they will not receive a bonus 1-month bonus Game Pass."

    Also, in the Terms and Conditions of the offer it states this:

    "Microsoft reserves the right to cancel, change, or suspend this offer at any time without notice."
     
    XBF Leslie D, Oct 22, 2018
    #5
  6. Thanks for your reply XBF Leslie D.

    Yes that's the wording anyone visiting the promotion page from 10 October onward is greeted with. My application was made on the 6th at a time it explicitly stated current subs are eligible.

    If you or I make an error then we make reparation. We mightn't be legally obligated to do so but this is generally how civilized people go about things. I'm hopeful that Microsoft will choose to take responsibility for their error instead of hiding behind
    the small print.

    Leaving customers hanging indefinitely and forcing them to resort to time consuming Customer Support inquiries to discover a change in terms & conditions just isn't fair.

    Anyway we'll see what comes of it. Kind regards. Mike.
     
    MikeWhitChurch, Oct 22, 2018
    #6
  7. Thanks LegoNinja187. I'll make sure to reply with any outcome in case anyone else affected drops by.
     
    MikeWhitChurch, Oct 22, 2018
    #7
  8. XBF Jeremy Z
    XBF Jeremy Z Guest

    Game Pass Paypal Bonus Month Promo Not Honored

    Hello Mike,

    Thank you for contacting Forum support!

    I do understand your frustration with the situation and thank you for posting here.

    I would like to bring this to Everyone's attention, but as posted above by
    XBF Leslie D
    : "Microsoft reserves the right to cancel, change, or suspend this offer at any time without notice."

    Meaning that if Microsoft decides to adjust the services then it can be change since this is within their applied services (Terms and conditions) as posted on the bottom of the web page.

    Game Pass with PayPal


    Please be advised that This Offer is valid from September 19, 2018 through October 31, 2018, but the service was Update as of October 10, 2018. So, any changes they make are valid and do not void their own services.

    Hope that helps.
     
    XBF Jeremy Z, Oct 23, 2018
    #8
  9. Hopefuly this gets resolved for you my friend
     
    HyperVenom523, Oct 23, 2018
    #9
  10. M3tal Daz3
    M3tal Daz3 Guest
    M3tal Daz3, Oct 23, 2018
    #10
  11. Thanks for your reply XBF Jeremy Z.

    A few things I'd like to add that I think are relevant to this situation:

    1. Qualification for the promotion required the Customer disclose their Paypal payment details; and

    2. The benefit for doing so was clearly defined as a bonus duration of subscription time; and

    3. By retroactively altering the terms and conditions to exclude customers previously identified as eligible, Microsoft has in effect induced the provision of Paypal payment details under false pretenses; and

    4. Microsoft chose not to inform the customer of the change in terms and conditions at the time of their alteration; and

    5. When accepting the one-off payment via Paypal Microsoft has activated auto-recurring monthly payments without notifying the customer of doing so; and

    6. By activating auto-recurring payments Microsoft has self-authorised approximately AU$111 per year worth of future subscription charges on an indefinite basis.

    I understand the point you're making with regards Microsoft reserving the right to alter terms at a later date, however costumers also have certain rights and protections afforded them under consumer law.

    Essentially what Microsoft is saying here is: "Now that we've got your Paypal details we're not going to bother with that promised bonus month's subscription anymore and there's nothing you can do about it." And I don't think that is fair.

    Kindest regards,

    Mike
     
    MikeWhitChurch, Oct 24, 2018
    #11
  12. Smwutches
    Smwutches Guest
    Actually when you purchase a subscription through Xbox there is a warning before you confirm the purchase that auto-renewal will be turned once you confirm the purchase and you can turn it off at any time.
     
    Smwutches, Oct 24, 2018
    #12
  13. Game Pass Paypal Bonus Month Promo Not Honored

    Actually when you purchase a subscription through Xbox there is a warning before you confirm the purchase that auto-renewal will be turned once you confirm the purchase and you can turn it off at any time.

    Hey Smwutches. I had a look and you're right, it does say in the small print that recurring charges are activated. Thanks for the correction.

    I'm still waiting to hear from the 'offline team' with regards my enquiry. Chat support didn't mention a timeframe.
     
    MikeWhitChurch, Oct 24, 2018
    #13
  14. niwshki
    niwshki Guest
    You may want to revisit the Terms and Conditions which the Microsoft Account is bound to.

    default page

    7. Updates to the Services or Software and Changes to These Terms.

    We may change these Terms at any time and we’ll tell you when we do.



    (Which they did via the Game Pass promo website stating the following:


    *Update as of October 10, 2018: Bonus 1-month Xbox Game Pass offer open only to residents in the fifty (50) United States, Washington, D.C., Puerto Rico, Australia, Mexico, Canada who are new Xbox Game Pass customers who purchase 1-month of Xbox Game
    Pass from Xbox.com, Xbox console or Xbox app using PayPal as their purchase instrument. Offer valid September 19, 2018 through October 31, 2018; valid for purchases during the promotion window only. Limit one (1) bonus Game Pass month per account. Taxes, if
    any, are the sole responsibility of the recipient. Any gift returned as non-deliverable will not be resent. Please allow 2 weeks for delivery of your bonus 1-month code via the Xbox Message Centre. Microsoft reserves the right to cancel, change, or suspend
    this offer at any time without notice. By participating in this offer, you agree to have your first/last name and email shared with PayPal to be entered into the sweepstakes. Xbox Game Pass subscription continues to be charged monthly at the then-current price
    (subject to change; plus applicable taxes) unless cancelled.”)


    Using the Services after the changes become effective means you agree to the new terms. If you do not agree to the new terms, you must stop using the Services, close your Microsoft account and, if you are a parent or guardian, help your minor child close
    his or her Microsoft account.
     
    niwshki, Oct 27, 2018
    #14
  15. Hiya niwshki,

    The promotional website was one that I had never visited previously nor did I have any reason or intent to visit again. There wasn't anything in the terms and conditions advising the applicant that they need return or that it was to be used as a notification
    platform.

    It does however state that a response will be delivered "via the Xbox Message Centre."

    I'm still waiting to hear back from Support but will update when I do.

    Take care

    Michael
     
    MikeWhitChurch, Oct 27, 2018
    #15
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