Game Pass Issue

I forgot to comment that I already tried removing and re-downloading my account in my xbox but that solution did not work.

Hi, try what Robert said. It worked for me!

I just got off the phone with them and they basically had to cancel my subscription, refund the money, then subscribe again; took around 20 min. It took them several hours to call back though, but it's working again. The lady was nice and helpful too.
If you're on PC you can take advantage of the $1 a month sign up again.

Hey Pat

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to use your Xbox subscription benefits.

This is currently a known issue, and in order to get this resolved, we recommend attempting to remove your payment instrument
and then re-adding it to your account. Additionally, I would recommend that you remove your account and re-add it
onto your console as well.

However, if this does not help alleviate this problem, I would implore you to Contact Xbox Customer Support as they would be able to assist you further on this matter.

This can be done by following these simple steps:

Log in to Xbox.com

• Step 1: Scroll down, and select Support at the bottom left-hand side under Xbox.
• Step 2: At the bottom of the page, click on Contact Us
• Step 3 : Select Billing & accounts then "See other options"
• Step 4 : Select your Issue – Payment & billing
  • Select - "Show contact options"
  • Select – Request a call from Support

I hope this is of some use to you.

Just got the same thing, came here to see whats going on. I was charged on the 14th, and could play last night, but for some reason is just says "Play with Gamepass" under everything.

Edit - Says my payment is "Pending" under my Microsoft account since the 15th, but my bank account was charged and the money taken out