Game pass issue Android 11 visual issue with update

Hi Dave L, my name is Adam.

I’m sorry to hear that you’re having trouble connecting your Xbox Wireless Controller to your Android phone while using the Xbox Game Pass app. Here are some steps that you can try to resolve the issue:

1. Make sure that your Xbox Wireless Controller is updated to the latest firmware version. You can do this by connecting your controller to your PC and using the Xbox Accessories app to check for updates.

2. Ensure that your Android phone is running on Android 11 or later, as the Xbox Game Pass app requires this version of Android to work properly.

3. Try resetting your Xbox Wireless Controller by holding down the pairing button on the back of the controller for 10 seconds, then re-pairing it with your Android phone.

4. If none of the above steps work, try uninstalling and reinstalling the Xbox Game Pass app on your Android phone.

I hope this helps.
Adam.

It sounds like you are trying to use a controller to play Xbox Game Pass on an Android device, but are encountering an error message that says "one more step is necessary to connect your controller to Android 11" or similar. Here are a few steps you can try to fix this issue:

1. Make sure your controller is properly connected to your Android device. If you are using a wired controller, ensure that it is plugged into your device using a USB-A to USB-C cable. If you are using a wireless controller, ensure that it is paired to your device and turned on.
   
2. Check that your Android device is running the latest version of the operating system. If you are not running Android 11, try updating your device to the latest version.
   
3. Try restarting your Android device and your controller. This can sometimes resolve issues with connectivity.
   
4. If you are using a wireless controller, try moving closer to your device to improve the connection.
   
5. If none of these steps help, you may need to troubleshoot the issue further by checking the support page or contacting customer support for the Xbox Game Pass app or your controller manufacturer.
   

I hope these suggestions help! Let me know if you have any other questions or if you need further assistance.

As I said it's a specific issue with the game, Ubisoft will have to release an update to fix this visual bug issue.

Green dots appearing are usually a sign of a faulty HDMI connection.

If you reduce the resolution to 720p, less data has to go through the cable, which might cause the cable to "work".

Please try the cable on a different device that displays 1080p, or try a different cable on your console to the TV. Or maybe the cable just jiggled itself out of the plug a little bit.

Just try unplugging and re-plugging the cable, try a different cable and see if that gets rid of the green dots.

Hi there,

to determine what is causing the issue, I would advise to connect the console to a different TV/Monitor (to rule out the TV)

and to try a different HDMI cable (to rule out the HDMI Cable)

Trying these different setups will result you are able to determine what part in the setup is causing the issue.

When you determined what part is causing the issue then you can take steps to solve it. Like setting up a console repair request, replacing the HDMI cable etc.

Let us know the results