Game pass billing

KevinGuinn · Jul 16, 2020

UoH3Voqmi0WiS/B/.0.0.11.18

2020/07/16 - 02:10:01 UTC

I've tried to renew, update and start a new subscription for game pass and EA pass and i have money on 3 different cards but each one won't go through and every time i get the error message above. Anyone know anything about it?

:)

Jay.JM

could i get my refund back

JNinness

It redirects me to a screen for payment for 16.47. I called support and they refused to remove the charge for the prior subscription. They told me my only option was to go spend more money. Not after a brand new x box one x purchase! Posting as fyi for
other people to avoid this trap!

BionicVessel69

Have you tried re entering the code properly into the redeem section of the Xbox store if so then you should contact the manufacturer that sold you the Xbox.

Smwutches

This is a community based forum so we don't have access to your account for things like that. You would need to request a call back or chat with support at http://support.xbox.com/contact-us to speak to billing.

JNinness

It redirects me to a screen for payment for 16.47. I called support and they refused to remove the charge for the prior subscription. They told me my only option was to go spend more money. Not after a brand new x box one x purchase! Posting as fyi for
other people to avoid this trap!

Trying to access 1 month included With purchase, not a free trial. The verbiage on the card is specific as i do have an additional free trial card for 14 days that i understand i cant use

Game pass billing