Game pass asking me to make another purchase

Discus and support Game pass asking me to make another purchase in XBoX Games and Apps to solve the problem; I realised i still had game pass and went to go to cancel the subscription and now it says im overdue £10 which im not happy about i was expecting a... Discussion in 'XBoX Games and Apps' started by GeorgeFinch1, Apr 24, 2020.

  1. GeorgeFinch1
    GeorgeFinch1 Guest

    Game pass asking me to make another purchase


    I realised i still had game pass and went to go to cancel the subscription and now it says im overdue £10 which im not happy about i was expecting a notification when my trial had ended and it wont let me cancel

    any help ?

    :)
     
    GeorgeFinch1, Apr 24, 2020
    #1
  2. ArminatorX Win User

    Game pass asking me to make another purchase

    It might be that you cancelled too late, and the billing process has already been started.

    Simply go to
    https://account.microsoft.com/services
    and cancel your game pass subscription there.

    If you are unable to do so, you would have to contact the official support via
    https://support.xbox.com/contact-us

    Be aware however, that due to the Corona pandemic, there are fewer support agents available than usual, and it might be a bit complicated to actually find the way to contact them.

    When you go to that contact us page, sign into your account in the upper right, if not already done so, then click on the green contact us button, and from the available options choose "Subscription & Billing".

    Now you need to try different sub-categories, until you find one that allows you to request a callback or to chat with support.
  3. WPAK Win User

    Game pass asking me to make another purchase

    Hi there,

    please see this link on how to solve the issue in regards to a past due amount.

    https://beta.support.xbox.com/help/subscriptions-billing/browse?lc=1033

    As far as I know it is stated upon purchase of a (trial) subscription that it will automatically renew

    If you can't solve it then it's best to contact Xbox Support via Phone (or chat) since they are the ones that can assist with payment/billing related issues.
  4. kev edin Win User

    Game pass asking me to make another purchase

    Unfortunately if you never cancelled before it ran out . As said get in touch with Microsoft and see if they can help.

    if not You will have to clear the balance using a credit or debit card before you will be able to purchase anything.
  5. Jayvin Brown Win User

    Why won’t it let me make another gamer tag when I bought it for $10

    Correct. I bought the pass to change my gamertag for $10 but once the transaction when through it never allowed me to change it and is asking me to purchase the pass again for another $10. Is there a link I can be sent to update it?
  6. CoveredEarth306 Win User

    minecraft story mode IV

Thema:

Game pass asking me to make another purchase

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