Game Pass App for PC is age locking me from installing a game despite there being no...

Discus and support Game Pass App for PC is age locking me from installing a game despite there being no... in XBoX Accessibility to solve the problem; Hello all, I just tried to install Age of Empires 4 today from the xbox game pass app on PC and I got the below error. I am 32 years old, and have no... Discussion in 'XBoX Accessibility' started by SamuelAnsin, Nov 9, 2021.

  1. SamuelAnsin
    SamuelAnsin Guest

    Game Pass App for PC is age locking me from installing a game despite there being no...


    Hello all,

    I just tried to install Age of Empires 4 today from the xbox game pass app on PC and I got the below error. I am 32 years old, and have no age restrictions on my xbox live account. I had to go to the Windows store to get this game to install. How do I fix this?


    Game Pass App for PC is age locking me from installing a game despite there being no... [​IMG]


    :)
     
    SamuelAnsin, Nov 9, 2021
    #1
  2. SamuelAnsin Win User

    Game Pass App for PC is age locking me from installing a game despite there being no content restrictions for my xbox live account.

    I also checked Alien Isolation and got the same error message. It seems it is for all games and I now that I think about it the games the PC app showed in store changed for me with the last update.
  3. Jesse E' Win User

    Game Pass App for PC is age locking me from installing a game despite there being no content restrictions for my xbox live account.

    Try these methods to fix the Store one by one to see if one of them will solve the problem.

    Clear the Microsoft Store cache

    1. Press the 'Windows + r' keys and type 'wsreset.exe' (without the quotes)

    2. An command prompt window opens and then closes after approximately 10 seconds.

    3. The Microsoft Store then opens automatically. Check if it works properly again.

    To reset it:

    1. Open the settings by pressing the Windows + i keys

    2. Go to Apps> Applications and features.

    3. Select the Microsoft Store application and then click Advanced Options.

    4. Click the Reset button.

    5. Confirm the reset by clicking on Reset again.

    6. Go back to the Microsoft Store and check if it works properly again.

    Run troubleshooter

    1. Open Settings again (Windows + i)

    2. Go to Update & Security> Troubleshooting.

    3. Select Windows Store Applications and then click the Run Troubleshooter button.

    4. The utility will launch and check for problems that are preventing the Microsoft Store from functioning properly. If it detects anomalies, follow its recommendations.

    5. When the problems are resolved, close the utility.

    6. Go back to the Microsoft Store and check if it works properly again.

    Reinstall Microsoft Store

    1.Open Windows PowerShell as administrator. To do this, right click on the start button and click on 'Windows Shell (admin)'

    2. To reinstall the Microsoft Store app, enter the following command (you can copy and paste:

    Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register '$ ($ _. InstallLocation) \\ AppXManifest.xml'}

    3. Go back to the Microsoft Store and check if it works properly again.
  4. Jesse E' Win User

    Game Pass App for PC is age locking me from installing a game despite there being no content restrictions for my xbox live account.

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Sign in with your account at Xbox.com, then click your profile icon in the top right of the page.

    - From the dropdown click the three dots and then Xbox Settings.

    -That will take you to a page that has your Privacy & Online Safety Settings, from there you can toggle everything to 'Allow'.
  5. SamuelAnsin Win User

    Game Pass App for PC is age locking me from installing a game despite there being no content restrictions for my xbox live account.

    The first option seems to have fixed my issue, though the command prompt window never disappeared.

    Thanks for the help.
  6. SamuelAnsin Win User

    Game Pass App for PC is age locking me from installing a game despite there being no content restrictions for my xbox live account.

    Hey I followed the steps below and everything is set to allow. The Widows store and the Game Pass App on my phone are not applying this age restriction only the Game pass on PC is.
    Thanks
Thema:

Game Pass App for PC is age locking me from installing a game despite there being no...

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