Game Pass and Xbox Live Quest pages showing me not having active subscriptions

I just went to check the Quest pages for Xbox Live and Game Pass and both web sites have me listed as not having an active membership in either. This is wrong, my Live membership is active until May of 2020 and my Game Pass membership is paid off through
mid December of this year. Please investigate and fix this as I do not want to miss a quest due to faulty web site tracking.

:)

 

Bug Xbox Game Pass

Is Xbox Game Pass listed on your
Microsoft Account Services page? If so, Click Manage, Choose Turn off auto-renew, Select Confirm cancellation.

If not, is your Xbox showing that you have an active Xbox Game Pass subscription (i.e. can you go in and download and play an Xbox Game Pass game)?

 

Xbox Quests & Game Pass Goals.

This might be the wrong forum to post in but I tried to choose the best one with what options were presented to me.

I cannot see Xbox quests anywhere in Xbox live gold, even though I have an active subscription. I also cannot see game pass goals in Xbox game pass. Again, I have an active subscription. Xbox support hasn't been much help. What should I do?

 

Hi

Firstly can you please check the status of your subscriptions on the
Microsoft Website to confirm they are still showing as active. After his can you please try a full console restart by pressing the Xbox button on the controller and from the right hand tab select restart, If this does not help can you please try

removing your profile from the console carry out another restart and re install your profile.

 

I did check the dates, which is why I listed them - both are active until those dates. Furthermore this is a WEBSITE issue and not related to the console in any way, so that advice is of no help. Your last advice also is irrelevant to the matter and bad
advice to give as an ambassador - being one myself. That generic advice you gave is in no way helpful nor applicable to this situation.

Anyway it appears they have now fixed the web tracking pages for Game Pass and Xbox Live, both are now showing as having a current membership.

 

Did you find out how/why they got fixed? I've been having the same problem with Game Pass stating that I have no sub and I don't get any responses here unfortunately.