Game on the wrong account

Hello everyone

I've tried to find something about it but nothing, so i'm posting a message here :

Because i'm a noob, i have 2 xbox live account, one with a gmail adress and another with a hotmail adress. The hotmail one is useless but ! I've bought Dark Soul on steam and i had to add the serial number to my account when prompted by windows game live...and
i failed, i've selected the hotmail one. Is there any way to "transfer" the ownership of the game to the right account please?

Bonus : is there a way to "link" the gmail account to the hotmail one? Because now i have windows 8 and i must connect with a hotmail adress...

Thanks for your patience.

P.S : if you look my account, you'll see "dark soul", but it's an "old play" with the game of a friend...

:)

 

Pre Ordered game on the wrong account

That's not a big deal, buddy. Reach out to customer care at the link below and request a cancel of the pre-order. As long as it hasn't released it can be refunded. Good luck!!

[table][tr][td]Contact Us | Xbox Support

 

Game on the wrong account xbox live

Hi, I believe that the only people who may be able to help you with this will be Xbox Support.

support.xbox.com/contact-us

 

once a game is purchased with a gamertag it can not be removed or transfered to a different Profile.

for your Windows 8, you can use a gmail there, but you have to Register it on
http://account.live.com beforehand, then it will be a valid Microsoft account and can be used for any Microsoft Service.

as you already have a gamertag here, you actually did this sometime ago, so you already should be able to use it as Login for your Windows 8