Game of Thrones promotion - haven't received the $10 dollars back

Discus and support Game of Thrones promotion - haven't received the $10 dollars back in XBoX Sales and Promo to solve the problem; On July 8 I purchased the two products needed to qualify for the $10 US Dlls redemption code as outlined in... Discussion in 'XBoX Sales and Promo' started by Redmondite, Aug 19, 2015.

  1. Redmondite
    Redmondite Guest

    Game of Thrones promotion - haven't received the $10 dollars back


    On July 8 I purchased the two products needed to qualify for the $10 US Dlls redemption code as outlined in
    http://www.xbox.com/en-US/video/game-of-thrones

    I bought both the Game Of Thrones Season 5 TV series, as well as the Season Pass for the Game of Thrones game on the same date. As per the details in the link above "Qualifying customers will receive the token codes through their Xbox Live messaging center
    within four weeks of qualified purchase on Xbox Store." As of August 5 the four weeks have passed and I haven't received the codes yet. Can you please look into this? Thank you!

    :)
     
    Redmondite, Aug 19, 2015
    #1
  2. Goatsnatcher
    Goatsnatcher Guest
    Couple of new Minecraft screens

    Game of Thrones fan^

    I love that series..... 10 months until it's back on Game of Thrones promotion - haven't received the dollars back :(
     
    Goatsnatcher, Aug 19, 2015
    #2
  3. GhostSerpent889
    GhostSerpent889 Guest
    NEVER GOT $10 PROMO CODES.

    In December of last year, I bought a total of 3 games from the Microsoft store. At the time there was a promotion that you got 10 dollars for each of the games that you bought. Im pretty sure I never received these codes and was wondering if it was
    possible to get them still.
     
    GhostSerpent889, Aug 19, 2015
    #3
  4. Mister Quimby
    Mister Quimby Guest

    Game of Thrones promotion - haven't received the $10 dollars back

    Hey there GilgameshLegacy!

    Sorry to hear about the issue! Just to clarify, did you purchase the season pass for Game of Thrones or did you purchase the Telltale Games Collection? In order to qualify for this offer, you would have needed to purchase the Game of Thrones season pass
    separately as well as the purchase of Game of Thrones season 5. Thanks!
     
    Mister Quimby, Aug 20, 2015
    #4
  5. Redmondite
    Redmondite Guest
    I purchased the Telltale Games Collection which includes the Game of Thrones season pass. There is no such limitation mentioned in the terms and conditions of the promotion and I paid a whole lot more for the collection that I would have paid for the GoT
    season pass. I expect the promo code to be sent given that I did in fact purchase the season pass required - the fact that I also paid for the rest of the telltale games should not invalidate getting the code.
     
    Redmondite, Aug 24, 2015
    #5
  6. Mister Quimby
    Mister Quimby Guest
    Hey GilgameshLegacy!

    Apologies for the delay! I have bubbled your information up to the proper teams. In the meantime, please make sure that all of your contact information is up to date. Thanks!
     
    Mister Quimby, Nov 3, 2018
    #6
  7. Mister Quimby Win User

    Game of Thrones promotion - haven't received the $10 dollars back

    Hey GilgameshLegacy!

    Apologies for the delay! I have bubbled your information up to the proper teams. In the meantime, please make sure that all of your contact information is up to date. Thanks!
  8. Mister Quimby Win User

    Game of Thrones promotion - haven't received the $10 dollars back

    Hey there GilgameshLegacy!

    Sorry to hear about the issue! Just to clarify, did you purchase the season pass for Game of Thrones or did you purchase the Telltale Games Collection? In order to qualify for this offer, you would have needed to purchase the Game of Thrones season pass
    separately as well as the purchase of Game of Thrones season 5. Thanks!
  9. Redmondite Win User

    Game of Thrones promotion - haven't received the $10 dollars back

    I purchased the Telltale Games Collection which includes the Game of Thrones season pass. There is no such limitation mentioned in the terms and conditions of the promotion and I paid a whole lot more for the collection that I would have paid for the GoT
    season pass. I expect the promo code to be sent given that I did in fact purchase the season pass required - the fact that I also paid for the rest of the telltale games should not invalidate getting the code.
  10. Mister Beep Win User

    Haven't received promotional game

    Apologies for the delayed reply here. We do not have any additional information however once we do, we will post back here to let you know. Your patience is very appreciated.
  11. Mister Beep Win User

    Haven't received promotional game

    Hey there,

    We've passed this information along to the proper teams. We'll keep you posted once we learn more.

    Thanks for you patience! :)
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Game of Thrones promotion - haven't received the $10 dollars back

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