Game not installing

Hello Megan,

Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.

Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
minutes then yes try more troubleshooting. Good luck!

It has a notification come up saying installation has stopped.

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/store/download-game-problem

Hello BluesyOregon4,

Although you have stated that you have already redeemed the code, I would just like to make sure you are doing it on the right account first, then, if you are, please go to https://redeem.microsoft.com/ and type
in the code, from there it will tell you if the code is valid or not and you can proceed on to redeeming it. I am really sorry that this is being more complicated then it should be for you! I hope you have a great rest of your week!

Dearest Regards,

Xbox Ambassador -