Game not in Library

Prime Famous · Apr 10, 2019

Hey I just bought a game on a pretty serious key site, already bought some games and never had problems. But after I activated the Game (Sleeping Dogs: Definitive Edition), I checked if it was already downloading but it wasn't. It wasn't even in my Library
of not installed games. On my Microsoft Account it says that the key is activated and should work, but there is no sign of it on my Xbox. I already contacted the Support of the website and they say I should contact the Microsoft Support. The problem is, right
now the Microsoft Support is not available. So until tomorrow I have to wait and maybe anyone had the same or a similar issue and could help me solve this problem.

:)

Prime Famous

Thanks for the fast answer.

I alredy tried to restart the console but I hadn't try to delete and add my account, so I tried but it didn't work.

I re-entered the code again and got a Message that says: Check the instructions that came with your code. You might need to redeem it on a different web page.

The Instruction says, that I have to go to xbox.com and redeem the code there, but appears the same message. What confuses me is that the code is showing as redeemed in my Orders.

XBF Erick C

Hey there Prime!

Sorry to hear you are running into this problem with your game not appearing in your game library. When you say you purchased on serious key site what page are you referring to?

Was the purchase in the form of a digital prepaid code that you redeemed to your account? Make sure that the code is showing as redeemed through your

Order History. If you see that it was successful then go ahead and
Remove and then Add your account on the Xbox One and then take another look. If you do not see the game then it is possible that it was not redeemed properly.

Please take a look and let us know if this has helped.

AntiMacro

First thing to check is that you were signed in to the correct Gamertag when you redeemed the code. If you're positive on that, try restarting the machine and then check the 'ready to install' section again.

Francia J.

Hi Mark, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Indeed, if you're using the same Microsoft account where these games were purchased and it's compatible with your Xbox console you should be able to find and install them from there.

Make sure to check your order history to validate if you're using the correct account by signing in to https://account.microsoft.com/billing/orders.

JosefLBohorquez

Hi Faruk
You can suggest this idea with Microsoft here (at least for the Demo titles)

https://www.reddit.com/r/xboxinsiders/wiki/ideas

Game not in Library