game not found in my library

Discus and support game not found in my library in XBoX Games and Apps to solve the problem; Hi All I have Purchased a game ( Red Dead Redemption 2: Story Mode and Ultimate Edition Content) and played through for months then stopped for a... Discussion in 'XBoX Games and Apps' started by SalemDhafer1, Jul 29, 2022.

  1. SalemDhafer1
    SalemDhafer1 Guest

    game not found in my library


    Hi All

    I have Purchased a game ( Red Dead Redemption 2: Story Mode and Ultimate Edition Content) and played through for months then stopped for a year or so.

    when I launched the game again I received this error "sign in with the profile used to buy this game..."

    so I tried online troubleshooting ( re-signing to XBox, restarting and updating console) but with now luck so finally I uninstalled the game and I couldn't install again as it is asking me to purchase the game again?! the only thing I can see in my library is the addons of the game but not the story or online mode.

    Im playing the game on

    Xbox one console

    Appreciate if someone can help here

    Salem

    :)
     
    SalemDhafer1, Jul 29, 2022
    #1
  2. SalemDhafer1 Win User

    game not found in my library

    Only addons and Story mode are available in the purchase history and seems I cant use unless I purchase RDO.
  3. HomegrownSilky Win User

    game not found in my library

    It is clearly pointed out on the purchase page.


    [​IMG]
  4. SalemDhafer1 Win User

    game not found in my library

    When you bought it, did you have Game Pass? I ask as the version you bought does not seem to include Red Dead 2 Online, which is required (Story Mode acts like a DLC for Online) and RDR2 Online was on Game Pass at one point.

    Seems there are 2 "Ultimates"...the version you have (Ultimate Edition Content) which included Online content (skins, weapons and whatnot) and an actual ultimate Edition which includes Online:

    Your Edition:

    https://www.xbox.com/en-GB/games/st...nd-ultimate-edition-content/9PB06H76TGWL/0010

    Note the following on that page:

    "Red Dead Online is required to play Red Dead Redemption 2: Story Mode and access Ultimate Edition Content."

    And the proper Ultimate Edition:

    https://www.xbox.com/en-GB/games/store/red-dead-redemption-2-ultimate-edition/9PH339L3Z99C/0010

    "Includes Red Dead Redemption 2: Story Mode, Red Dead Online, plus all Special and Ultimate Edition content."

    So it looks like you need to buy RDR2 Online to access your content:

    https://www.xbox.com/en-GB/games/store/red-dead-online/9N3L5FF8M6SW/0010
    Hi Nursemorph

    I did purchase it with game pass and probably that why I don't see RD online in my purchase history as well. so I paid like 70$ just for DLC and addons without a base game. and to use them I have to pay 10 $ more. :) This funny and painful at the same time since I actually regretted purchasing it on Xbox instead of PC version.

    thank you for your reply

    Salem
  5. Lucas Lauer Win User

    game not found in my library

    Hello, SalemDhafer1. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    So the order for Red Dead Redemption 2 is not showing anymore on your Microsoft account order history page? You can only see the add-ons there?

    https://account.microsoft.com/billing/orders

    Waiting for your reply.
  6. Nursemorph Win User

    game not found in my library

    When you bought it, did you have Game Pass? I ask as the version you bought does not seem to include Red Dead 2 Online, which is required (Story Mode acts like a DLC for Online) and RDR2 Online was on Game Pass at one point.

    Seems there are 2 "Ultimates"...the version you have (Ultimate Edition Content) which included Online content (skins, weapons and whatnot) and an actual ultimate Edition which includes Online:

    Your Edition:

    https://www.xbox.com/en-GB/games/st...nd-ultimate-edition-content/9PB06H76TGWL/0010

    Note the following on that page:

    "Red Dead Online is required to play Red Dead Redemption 2: Story Mode and access Ultimate Edition Content."

    And the proper Ultimate Edition:

    https://www.xbox.com/en-GB/games/store/red-dead-redemption-2-ultimate-edition/9PH339L3Z99C/0010

    "Includes Red Dead Redemption 2: Story Mode, Red Dead Online, plus all Special and Ultimate Edition content."

    So it looks like you need to buy RDR2 Online to access your content:

    https://www.xbox.com/en-GB/games/store/red-dead-online/9N3L5FF8M6SW/0010
Thema:

game not found in my library

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