Game not available after reset

JustinAjdukovich · Apr 19, 2020

So I just reset my xbox and I had rocket league installed, and when it got finish setting it up it was not their, so i went to go check all owned and every game but rocket league was there, so am i supposed to get a refund, or how do i get it back?

:)

Tezzarrific

or did you get rocket league through gamepass

FabioHVSilva

Sometimes you need to go to the store and download again. Because if you bought the game the license is lock to your account. If was on GamePass you need to go to the GP library to download.

Flymonkey102

Are you logged in to the account that purchased the game? Have you also checked the store to see you can download it there?

Court Sin

Thank you for your reply; this does not work for two reasons:

1. All of the previously purchased games are not present.

2. The aforementioned game is no longer available within the Xbox platform.

CountingDown27

The reason I asked about the reset was because you said "requested option where all games/apps remained in tact".....sometimes a reset keeping games/apps intact can result in file corruption (happens more often with PCs but can happen with consoles too). I wanted to know if you had also done a full reset without keeping the files/apps intact

However, if the game is not showing up as purchased on your account,t hen that is a whole other issue which Xbox support themselves would need to sort out. You definitely purchased the game on the specific account, yes? You didn't game share with another account or something that owned the game (although no clue if you can even buy DLC for a game owned by another acocunt),

Game not available after reset