Game not appearing

Just double check that the account you are using to look for the game is the account that the game was gifted to.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Derrick

Additional information is needed, please answer the following questions to assist you properly:

What's the exact error message? If possible share an screenshot (don't forget to hide personal information)
Is this happening on Windows 11 or 10?
Are you playing this game via EA play or where did you get the game?
And, tell me what did you tried so far to fix this problem
In that way I can advise you different things or how to proceed

Have the friend look up their order history, get the order info, talk to
Microsoft chat you can talk to a real person after dealing with the virtual assistant

download the the c++ pack and install it, then restart your pc

https://www.microsoft.com/en-gb/download/confirmation.aspx?id=48145

The error messages says that MSVCP140.dll was not found and this is happening on windows 11 and it's the game Plants Vs Zombies Garden Warfare by EA and I've watched a video on how to get this fixed and it still says it wasn't found and I tried to use the Microsoft Package and it still isn't working I've also reinstalled the game again and again and after I installed all the MSVCP140.DLL files it still says that it's not found

Also sometimes it will work and it says I'm playing but it not showing up

Was there something I messed up, is it my computer itself or what do I do

Also sorry if it's a lot of information I'm just scared and sad