Game not accesible

TheBlackArroVV · May 2, 2021

I have redeemed a game code, it's showing on my order history, but I can't start game, it redirects to Microsoft store

:)

XBF Houmaidi O

Hello @TheBlackArroVV! I hope that you are doing well!

Thank you for reaching out to us here on the forums regarding this situation.

With issues like these, there could be many factors that could cause the packet loss issue so it's best to start with basic troubleshooting and work our way up trying different things to start ruling out some factors and narrow it down to the root cause.

Please try the following steps to fix the issue:

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Contact our support:

If you are still unable to access the game, please Contact us | Xbox Support for further assistance.

I wish you a lovely day, and I hope this helps you out!

Kind regards

Stay safe, and happy gaming!

andykoster

Try re downloading and it should be accesible Thu the my games section

XBF Steven R

Hey there
enricoanzelmo,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
new thread asking for assistance.

enricoanzelmo

The problem is solved automatically

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Game not accesible