Game missing from gold library

blazeaj · Sep 23, 2019

My gold is currently active. I acquired dead island via games with gold in Feb 2014 along with toy soldiers: cold war. I Installed dead island on my Xbox. It's in my installed games list but when i try to launch it it tells me i dont have the rights to
it. I can find toy soldiers no problem but dead island is missing from my downloadable games. I know I have it through games with gold and my gold is current. It's installed but I can't play it and the store tells me to buy it even though I shouldn't have
to via games with gold.

:)

XBF Eladio M

Hey blaze

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently unable to install a game you received promotionally before on you console.

Are you using an Xbox One or an Xbox 360?

If you are using an Xbox 360, you should be able to go through your
Download history and try downloading the game from there.

However, there is no longer an effective way to check what Xbox 360 titles you own with out one, therefor, if you are unable to recover it via this way, I would have to recommend that you reach out to

Xbox Customer Support and see if they can view this on your account.

This can be done by following these simple steps:

Log into Xbox.com
Scroll down to the bottom of the page and select Support.
Scroll down and select Contact us.
Select Games.
Select See other options.
Select Backcompat catalog.
Select Show contact options.
Select Request a call from Support.

I hope this is of some use to you.

blazeaj

Did your Gold subscription expire at any time?

Yes multiple times, but when i renew my gold, the games I have previously obtained via games with gold are still there and able to be played and re downloaded.

blazeaj

Hey blaze

Thank you for taking the time to reply to this thread.

According to
this article from "January 31st 2014" It states that this was an Xbox 360 title. Even the hyperlink included in the post redirects you to the Xbox 360 Marketplace.

I would still encourage you to follow the steps provided before to reach out to Xbox Customer Support so that they may verify this information with you as well.

Go ahead and let us know your results!

Thank you, after double checking I found that it was a 360 version I had obtained via games with gold and that the xb1 version I had currently installed was from game pass and had been removed from the game pass line up, thus leading to my confusion as to
why I had it downloaded but unable to play it. Thanks again for helping me see the error that was plaguing me all day

luissolid

Did you verify the game on your history?

check here:

https://account.microsoft.com/billing/orders/

Regards!

Geth

Glad you got the issue resolved.

Game missing from gold library