game key not working

Hello Daniel Camilleri,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

We understand how important it is to you so you can start playing the game, however the error says it was already redeem. Let us see how we can help.

Before we proceed any further, we would like to set your expectation that here in community forum, we do not have the tool to check and verify gift code or redeem code if what account it has been redeemed. What we can do is to provide information related to your concern or point you to the dedicated support team where you can get the desired resolution.

Here are the things that we can suggests

1. If you have other account, it is possible that it was redeemed to the account that was signed with the device. You can check it from order history.

2. You can contact back the reseller where you bought the game code or contact our live support channel.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. Typically, once a code is successfully redeemed, it should show up on your billing history. When you sign in at https://account.microsoft.com/billing/orders, does the redeemed code appear in your billing history? If it does, try signing out of your account, restarting your device, and then signing back in.

If it doesn't work, please provide the URL. From your billing history page, locate the redeemed code and click on the image. It will direct you to the next page. On that next page, please get the URL or the link so I can check the version bundle you've redeemed.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Looking forward to your response.

Hello Daniel Camilleri,

To contact our live support channel, follow the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   > Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
   

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

There is a possible issue with the license of the game. It is also possible that the Windows Store needs a reset to clear the Store cache. To resolve your concern, you may perform the following solutions on your PC:

Solution 1. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

Solution 2. Reset the Windows Store to clear the Store cache.

1. Press Windows key + X on your keyboard.   
2. Click on Command prompt (Admin).   
3. Type wsreset.exe, and then hit Enter.   

Solution 3. Re-register the Windows Store to refresh and update the licenses of the games and apps that you installed on your computer.

1. Press the Windows key + X on your keyboard.
2. Open Command Prompt (Admin).
3. Paste the following command: PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
4. You should see a progress bar that re-register the Windows Store on your computer
5. Restart your computer for the changes to take effect.

If the issue persists, we suggest that you reinstall the game to manually update it.

It works!!! I loaded the game up and pressed ESC key when it asked for the product key.