Game is missing from xbox

Hello There ! I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Then, select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

After you will need to perform a quick power cycle on your console, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your subscriptions in the order history in this following website : Microsoft account | Services & subscriptions

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Have you been able to identify what games the missing points are from? Are thete any commonalities (e.g. all Xbox 360 games missing)?

so here is what i figured out, somehow without ever being touched my location on the xbox was changed from the US to Australia.

Note: the link takes you to the Canadian page. Just scroll to the bottom of the page, click on Canada (English) in the left corner and then select your country to get the correct listing.

Yes I checked my order history they're not on there and this is the only account that I have and use