Game is jacked up.

If you have tried clearing the cache by a hard reset as follows:

1. Hold the power button for 10 seconds or until it powers off.
2. Once the indicator lights on the front of the Xbox One and the console's power brick are off, unplug the power brick from the back of your console.
3. Wait at least 30 seconds.
4. Plug the power brick back into your Xbox One and turn it on.

If that doesn't help here's a link in regards to Xbox one game download Troubleshooting http://support.xbox.com/en-AU/xbox-one/store/download-game-problem

If the problem you're experiencing is in regards to Xbox 360 here you'll find some useful information: http://support.xbox.com/en-AU/error-code-lookup?code=0x80070570

If you're looking for a response from the Xbox Enforcement Team here, you're not going to get it. They don't use these forums.

If you want to reach out to the Xbox Enforcement Team you can try the case review process listed below. And I posted some additional info that you might want to read through.

1) For account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

- Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

Code of Conduct -
https://enforcement.xbox.com/en-US/home/codeofconduct

Xbox.com Terms of Use -
https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

6) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

7) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

- If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

Submit a report on Xbox One -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

8) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.

Settings > Personalization > My Home Xbox > See if it says Make this My home Xbox (meaning this profile is set as the home console) or This isn't my home Xbox (meaning that his profile is not set as the home console on your Xbox)

see how they dont respond to stuff like this? because they dont care.

Thank you. They never care.

Hey Bud, when did you first start noticing this issue? Also, have you had a chance to try
this guide for freezing issues? Lastly, would your friends experiencing this issue be able to post here, so that we can start an investigation on the issue?