Game installation

Discus and support Game installation in XBoX Games and Apps to solve the problem; I recently transferred over my Sims 4 game and the expansion packs to my new Xbox one series X Console. In the game section it is showing that the game... Discussion in 'XBoX Games and Apps' started by Micki Donenfeld, Jan 12, 2024.

  1. Micki Donenfeld
    Micki Donenfeld Guest

    Game installation


    I recently transferred over my Sims 4 game and the expansion packs to my new Xbox one series X Console. In the game section it is showing that the game and all my packs are installed, but when I go into my Sims game, to start playing, none of my packs are accessible. It shows they are unowned. So I uninstalled the game and reinstalled it and it’s still not showing up. I really don’t want to have to buy all of those packs again so I’m hoping you could help me figure something out.

    :)
     
    Micki Donenfeld, Jan 12, 2024
    #1
  2. XBF Chris J Win User

    Installing a game and it stops installing

    Hello Megan,

    Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

    I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.
  3. SpiralOut46and2 Win User

    Installing a game and it stops installing

    Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
    it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
    minutes then yes try more troubleshooting. Good luck!
  4. meganRussell1 Win User

    Installing a game and it stops installing

    It has a notification come up saying installation has stopped.
  5. M3tal Daz3 Win User

    Installing a game and it stops installing

  6. SourDinosaur4 Win User

    Not installing the Game

    Hello BluesyOregon4,

    Although you have stated that you have already redeemed the code, I would just like to make sure you are doing it on the right account first, then, if you are, please go to https://redeem.microsoft.com/ and type
    in the code, from there it will tell you if the code is valid or not and you can proceed on to redeeming it. I am really sorry that this is being more complicated then it should be for you! I hope you have a great rest of your week!

    Dearest Regards,

    Xbox Ambassador -
Thema:

Game installation

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