Game Installation

ChinEU · Feb 15, 2016

So I purchased call of duty:ghosts from my local GAME, the game was preowned. When i got home and tried to install it, the game just stops installing at around 35%. I feel like ive tried everything to get it working please help!

:)

XBF Lance J · Feb 15, 2016

install from disk not working

Hey annihilator3,

For help with game installation, please visit our Installation Troubleshooting page for more steps your could try. Les us
know how that goes.

Frizio I iB · Feb 15, 2016

Aldığım eklentiler Yüklenmiyor.

Hey there

if it's a installation problem, follow this link: Error Installing Xbox One Game

Daft Badger · Feb 16, 2016

Other than taking it back to GAME & getting an exchange there's nothing else you can do really.

As long as you have your receipt or GAME reward card there shouldn't be a problem exchanging it.

XBF Chris J

Hello Megan,

Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.

SpiralOut46and2

Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
minutes then yes try more troubleshooting. Good luck!

meganRussell1

It has a notification come up saying installation has stopped.

M3tal Daz3

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/store/download-game-problem

SourDinosaur4

Hello BluesyOregon4,

Although you have stated that you have already redeemed the code, I would just like to make sure you are doing it on the right account first, then, if you are, please go to https://redeem.microsoft.com/ and type
in the code, from there it will tell you if the code is valid or not and you can proceed on to redeeming it. I am really sorry that this is being more complicated then it should be for you! I hope you have a great rest of your week!

Dearest Regards,

Xbox Ambassador -

Game Installation