Game Installation Stopping

KingHurriKane97 · Oct 7, 2016

So I got a new Xbox One yesterday, and transferred my profile onto it. I'm trying to install Mortal Kombat X (with the disc), but it keeps stopping at 43%. There is nothing else lined up to be installed. I have tried the suggestions from the troubleshooting
page, but they didn't work. Does anyone know of a way to fix this?

:)

xLNWx w0lfchild · Oct 7, 2016

Installation Stopping

Try a hard reset then, then go to setting and install updates before trying to install the game again?!

XBF Paul M · Oct 7, 2016

Stopping installation

Hiya, GRiMCreeper!

Paul here from the Xbox Forum team here to assist with the situation. It looks like the game gears of war 4 is having a difficult time installing. If the issue still hasn't resolve here is a link that I find may be helpful. Please follow the steps as shown.

Error Installing Xbox One Game

Paul!

J3RS3Y DEVIL · Oct 7, 2016

Are you connected to the internet?

That game requires an update.

Don't switch it to offline mode.

If you are connected what are your speeds?

Keep it set to Auto-Update and wake up to a fully installed game.

XBF Chris J

Hello Megan,

Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.

SpiralOut46and2

Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
minutes then yes try more troubleshooting. Good luck!

meganRussell1

It has a notification come up saying installation has stopped.

M3tal Daz3

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/store/download-game-problem

XBF Diego M

Hey Maxime,

Great! I'm glad the installation is going good now. I wouldn't worry to much at the moment until you experience any more power issues, like randomly turning off, or any problems with turning on. Just make sure to keep it plugged into where it is now and
keep it away from any other power strips. Most of them double as surge protectors since they are designed to handle a lot of devices and would need some kind of protection handling all those volts but the Xbox has it's own fuse to protect it so plugging it
into another one just causes an inadequate power supply to your console.

Feel free to come back to the forums any time you need assistance!

Game Installation Stopping