game installation stopping

Hello Megan,

Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.

Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
minutes then yes try more troubleshooting. Good luck!

It has a notification come up saying installation has stopped.

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/store/download-game-problem

Hey Maxime,

Great! I'm glad the installation is going good now. I wouldn't worry to much at the moment until you experience any more power issues, like randomly turning off, or any problems with turning on. Just make sure to keep it plugged into where it is now and
keep it away from any other power strips. Most of them double as surge protectors since they are designed to handle a lot of devices and would need some kind of protection handling all those volts but the Xbox has it's own fuse to protect it so plugging it
into another one just causes an inadequate power supply to your console.

Feel free to come back to the forums any time you need assistance!