Game installation stopped

KR0MAK · Sep 15, 2018

Hi all,

My One X has started having issues downloading game updates and games. The download will start and run for a random amount of time before giving the installation stopped error. I can restart and it will continue downloading but stop again sometime later.
I have done a full reset of the console and it's still doing the same. I cannot even get any games installed now. Could it be a harddrive issue?

:)

x IMyth zz · Sep 15, 2018

Can't play my games, help!

I have signed in to xbox live and all my games have come up with installation stopped, I clicked on all of them to try installation again but no joy! It just go from 'installation stopped' to '100%' then to 'queued' then back to 'installation stopped'
I've tried disconnecting from wireless, restart then installing but still same error. Can anyone help so I finally start playing some games?

LjGotClout · Sep 15, 2018

My game keep saying installing stop

my game keeps saying installation stopped

KR0MAK · Sep 15, 2018

I've done a full factory reset and still have the same issue. I've seen a few posts recently with a similar issue. Possibly a server issue?

XBF Paul M · Sep 19, 2018

Hiya, KR0MAK!!

Paul from Xbox Forums Team here to assist with the issue, It looks like the game installations stop. Here is a Link on how to troubleshoot these issues.

Fix Game Installation issue. If this doesn't solve the issue please feel free to reply to this thread with the progress.

Happy Gaming!

Paul Xbox Forums!

KR0MAK · Sep 20, 2018

Hi Paul,

Thanks for the link but it's not a problem with disc based games, only downloads. My Internet is perfectly fine. I have port forwards setup and an open Nat. I am on a wired connection and I've tried a couple of routers just to rule it out. I have no issue
with multiplayer, apps or other connectivity issues. I also have an original xbox one which has no problems downloading games.

I am really stumped and quite annoyed at the moment.

Thanks

XBF Javier R · Sep 20, 2018

Hello KR0MAK,

If the issue persists after multiple attempts at troubleshooting, it may be best to have the console reviewed.

You may schedule a callback at our Xbox Support Contact Us Page, or a repair/exchange can be setup at Device
Support

If you have any other feedback, please provide that to us, all is appreciated!

KR0MAK · Nov 3, 2018

Hi Javier,

Thanks for the information. Just out of curiosity I thought I would try and install from disk and it did the same thing as well as installing slowly before stopping. I've also just had an error saying there is a problem with my local saves and I had to delete
them to get backups from the cloud. I think there is a hardware fault at this point.

I'll contact the suggestions above and see what they say.

Thanks

XBF Chris J

Hello Megan,

Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.

SpiralOut46and2

Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
minutes then yes try more troubleshooting. Good luck!

meganRussell1

It has a notification come up saying installation has stopped.

M3tal Daz3

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/store/download-game-problem

XBF Diego M

Hey Maxime,

Great! I'm glad the installation is going good now. I wouldn't worry to much at the moment until you experience any more power issues, like randomly turning off, or any problems with turning on. Just make sure to keep it plugged into where it is now and
keep it away from any other power strips. Most of them double as surge protectors since they are designed to handle a lot of devices and would need some kind of protection handling all those volts but the Xbox has it's own fuse to protect it so plugging it
into another one just causes an inadequate power supply to your console.

Feel free to come back to the forums any time you need assistance!

Game installation stopped