Game Installation Stopped

KingHurriKane97 · Oct 7, 2016

So I got a new Xbox One yesterday, and transferred my profile to it. I'm trying to install Mortal Kombat X (with the disc), but the installation keeps stopping at 43%. I have tried the suggested methods of fixing a similar problem from the troubleshooting
page, but it didn't work. Does anyone know of a way to fix this? I should also note that I installed this game with the same disc onto my old Xbox One over a year ago, and it worked just fine. Thank you for your help.

:)

x IMyth zz · Oct 7, 2016

Can't play my games, help!

I have signed in to xbox live and all my games have come up with installation stopped, I clicked on all of them to try installation again but no joy! It just go from 'installation stopped' to '100%' then to 'queued' then back to 'installation stopped'
I've tried disconnecting from wireless, restart then installing but still same error. Can anyone help so I finally start playing some games?

LjGotClout · Oct 7, 2016

My game keep saying installing stop

my game keeps saying installation stopped

Napsterr-330B8D71-B3EF-4E97-8C75-8CBFE5A7734F · Oct 9, 2016

I am sorry to hear about your issue installing Mortal Kombat X. Since you have already stated that you have done some similar troubleshooting for this then I assume that you have already checked the hard drive space available and also checked to see if
there are any available system updates?

If that is true then lets move onto some other things that might be of issue. If not, then please do those two things first.

Now, if you have done those two steps please let me know whether or not you have an external hard drive installed? If so, I would recommend trying to install to the opposite drive that you were already installing to initially.

Next, we can try to do a hard reset on your system. Completely remove the power cord from the wall, wait 5 minutes, and then plug it back in before trying to reinstall.

Lastly, check your system storage to see if there is a partial save of the game already on the drive. If so, please remove this before trying to install.

I hope that these steps help to resolve your issue. If not, please let me know and we can try to troubleshoot further.

XBF Chris J

Hello Megan,

Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.

SpiralOut46and2

Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
minutes then yes try more troubleshooting. Good luck!

meganRussell1

It has a notification come up saying installation has stopped.

M3tal Daz3

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/xbox-one/store/download-game-problem

XBF Diego M

Hey Maxime,

Great! I'm glad the installation is going good now. I wouldn't worry to much at the moment until you experience any more power issues, like randomly turning off, or any problems with turning on. Just make sure to keep it plugged into where it is now and
keep it away from any other power strips. Most of them double as surge protectors since they are designed to handle a lot of devices and would need some kind of protection handling all those volts but the Xbox has it's own fuse to protect it so plugging it
into another one just causes an inadequate power supply to your console.

Feel free to come back to the forums any time you need assistance!

Game Installation Stopped