game installation error (Code: 0x80073D19)

MichaelElstone · Sep 13, 2021

Hi. I had to abruptly restart my pc due to issues, and I was in the middle of installing a game pass game at the time. Now I can't install the game at all. When I went back into its page, it showed an error by the download bar, so I clicked the restart icon, and it did an endless load. If I go into 'downloads and updates' and cancel the installation then try again, the error still happens. The error is 0x80073D19. How can this be fixed?

Thanks.

:)

Christopher Revoredo

Hi there Michael welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I had this issue around a year ago. I could tell you all the 10 steps I followed to solve it, unfortunately what helped me to solved this was to restart my PC as it comes here:

https://support.microsoft.com/en-us/windows/rec...

In the part of Windows 10 click on "Reset this PC" these instructions will help you to solve the problem, you can even leave your important files!

Belen T.C.

Hello AndroidOriginal,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you're experiencing this issue and I completely understand how you feel. Let's work on this together and sort this out in timely manner for you to get back to gaming.

The 0x80073d19 error code is usually related to a problem with the Windows Store cache. Since you've already tried clearing the cache, I would suggest trying the following steps:

1. Press the Windows key + R to open the Run dialog box.

2. Type "wsreset.exe" (without quotes) and press Enter.

3. Wait for the process to complete and then try downloading the game again.

If that doesn't work, you can try resetting the Windows Store app by following these steps:

1. Press the Windows key + X and select "Apps and Features".

2. Find the Microsoft Store app and click on it.

3. Click on "Advanced options".

4. Scroll down and click on "Reset".

5. Wait for the process to complete and then try downloading the game again.

If neither of these steps work, you can try signing out the account from Microsoft Store App, restart your computer and sign back in. Download the game from Microsoft Store App and see if it works.

You may also check and correct these settings Here is how:

Open Settings. You can press Win + I to open settings in Windows 10.
Now, go to Time & Language>Date & time
Then, make sure set time and time zone automatically is on
Under Region & language, please make sure you have correct settings based on where you live.

There are also instances where you need to remove the device configuration. To do this, go to my devices on your Microsoft account, remove my old configuration, then open the Microsoft Store App, go to settings and manually enable Offline Permissions.

I hope this helps you resolve the issue. Let me know if you have any other questions.

Sincerely,

Microsoft Community Moderator

Rodrigo Oliver

Hi Eric, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try repairing the installation.

Press the Windows Key+X > Select Apps > Search for XBOX > Advanced > Repair

Let me know if it works!

Eric Windsor

Neither this nor a total reset of the app fixes the problem

Jean-Pascal1350

Hi,

I also have a similar issue... with code 0x00000001 for one app and 0x80073D19 for an other

Even with a fresh install with the latest optionnal updates I still can't play nor install any games from the MS store.

Have you checked your services?

One of the gaming services is always stopped and can't start.

+ when reinstalling the gaming services app from microsoft store, I have not received any User Account Control (UAC) prompt. Is it the case for you?

game installation error (Code: 0x80073D19)