Game Install Troubleshooting

Tawny Hernandez · May 11, 2023

Hello, my name's Tawny. I recently bought Halo Wars 2 on the xbox games store. I recently installed the xbox app but are having major difficulties with getting it to work and install my game. I tried maybe 3 or 4 times to install the game on different drives on my PC. After several errors I decided to uninstall the app and tried to reinstall to remedy the problem. At this point I'm not able to reinstall the app as the installation stalls around 40 percent. I've gone through my PC to see if there are any loose files hanging about, I cannot seem to see the problem. To be honest I'm no super interested in jumping through too many hoops to fix my issue as it seems like a problem more with the app than with my end. Are there any clear or immediate solutions that come to mind? If not, can I request a refund for this game. I bought it only yesterday.

:)

WattyNuela

Hello Tawny, thanks for sharing that. I can suggest other possible solutions in that case:

Option A:

1. Sign out from your account on both Xbox app and Microsoft Store

2. Reset the Microsoft store cache using the wreset.exe command

You can follow detailed instructions here

https://support.microsoft.com/account-billing/m...

3. Double check if everything is up to date via Windows Settings > Update and Security > Windows Update, also check for Updates via Microsoft store

4. Once everything is up to date try now to sign in with your account on both Xbox app and Microsoft Store

5. Finally open the Xbox app and see if you can install the game

Option B:

Open task manager and go to the startup tab, once there click "disable" on each app listed there

After that Restart the PC and see if the problem is solved

Option C:

Do a clean boot in your Windows PC. For that please follow this article

https://support.microsoft.com/topic/how-to-perf...

WattyNuela

Hi Tawny, this is Manuela!. I'm an Independent Advisor and community user like you willing to assist with this

I just want to confirm, now the download is always stuck in 40% or if you wait a while an error code appears?
If you're receiving an error code after waiting a while please list it here

Meanwhile, may I know if you tried all the possible to provided in this article?
https://support.xbox.com/help/games-apps/troubl...

And what system are you using, Windows 10 or 11?

WattyNuela

Hi Tawny, if you want to proceed with the refund please visit the next link, once you sign in with your account you can ask for one
https://support.xbox.com/forms/request-a-refund

Tawny Hernandez

No luck on these. Still can't install the Xbox App. Can I get a refund please?

Tawny Hernandez

This is the error I get. I've tried a few things already to fix the issue. I've uninstalled and reinstalled the Microsoft store, tried registering the app, and changing the default drive install location for apps.

Game Install Troubleshooting