game i own wont work after gamepass was canceled

If you downoaded the game whilst it is in games pass and then brought a hard copy. If the game is being removed from gains pass, it may require you to uninstall the game and reinstall the hard disc Hope that helps.

Hi Gevoth,

Thank you for your post. I understand you are experiencing an issue playing your copy of Elder Scrolls Online after your Game Pass subscription was cancelled. Please try removing the disc from your console, clearing your

Blu-Ray persistent storage, performing a
power cycle, then starting your console and try playing your game again.

Please let us know how this goes.

First, try playing offline just sign in while playing if that doesn't work I would uninstall the game and then reinstall the Game

I canceled gamepass and purchased 12 months of xbox live gold. I own Elder Scrolls Online (hard copy) and all expansions. It says i don't have a gamepass subscription when I try to play it and won't let me play. I will be trying to contact live
support tomorrow. Anyone see this before?

Just remember, as you said you had a hard copy (presume you mean a disc) you will need to insert this for the game to recognise you have purchased it.

As an example, I have GTA5 on disc. When it was in game pass, it worked without me inserting the disc. As soon as it was removed, I had to start using the disc again.

Hope it helps.

Do you own gamepass or are you gamesharing? Do you have issues with other gamepass games?

Yes got my own Ultimate Gamepass, all other Gamepass games work fine it seem to be just this game that wont install or run.

Even went as far as to buy the game on the App and still wouldn't install.