Game I got years ago requires another purchase

Discus and support Game I got years ago requires another purchase in XBoX on Consoles to solve the problem; I got slime rancher in 2017 for the Xbox One. i havent played it in some time and deleted it off the hard drive to make room.. however, now when i go... Discussion in 'XBoX on Consoles' started by SammieChaos, Feb 3, 2020.

  1. SammieChaos
    SammieChaos Guest

    Game I got years ago requires another purchase


    I got slime rancher in 2017 for the Xbox One.

    i havent played it in some time and deleted it off the hard drive to make room..

    however, now when i go to redownload it, it wants me to pay another $19.99 for the game?

    what doesn’t make even more sense is, i game share with my husband, and Slime Rancher is in the “ready to install” tab.. yet he has never bought the game nor has he ever played it.

    The game installs for him fine, and doesn’t make him rebuy it, but its forcing me to rebuy the game, why?

    :)
     
    SammieChaos, Feb 3, 2020
    #1
  2. Skyrider Y Win User

    Game I got years ago requires another purchase

    Are you using the same account in which you bought the game? (also, this problem happened with me, i used to have Tomb Raider Definitive Edition, and it is gone, now i need to pay again, i love physical media)
  3. XBF Diego M Win User

    Game I got years ago requires another purchase

    Hi SammieChaos

    If there is no record of purchase on either account for this game, then, unfortunately, the game was never purchased by either account. Your Microsoft Account order history is an accurate record of all the purchases you make on your account so that there
    is proper documentation after every transaction.

    Slime Rancher was available in August 2017 as part of the Xbox Live Games with Gold program, allowing Gold users to download and
    play this game for free as long as you were subscribed to Xbox Live Gold. This is likely how you have achievements and the game can be installed on the home console as it seems the other account likely got this game during that period of when it was free with
    Gold.

    Either way, we cannot assist further regarding license or ownership issues since we don't have the tools to look into your account if all the troubleshooting has been done. I suggest contacting Xbox customer support as mentioned above. Here are the best
    steps to reach a live agent:

    1. https://beta.support.xbox.com/contact-us.
    2. Select Contact Us.
    3. Select "Subscriptions & billing" in the first drop-down and then "I can't redeem a code" in the second drop-down
    4. If you are not logged in, you will be prompted to log in to your Microsoft Account at this point.
    5. Once logged in, scroll down in the window to Other options and select Request a Call.
    6. You can add additional information at this point if you'd like and then select Request call
    7. A new window will open for you to enter your Country/region and your best contact number, then select Confirm and you'll be placed in a queue to receive a call back from Customer Support
  4. Mythic Sandman Win User

    Game I got years ago requires another purchase

  5. SammieChaos Win User

    Game I got years ago requires another purchase

    My profile is set as home for him.

    As soon as I remove my profile from home all the games including Slime Rancher disappear from the Xbox.

    His account is much newer than mine he didn’t even have the account in 2017.

    However, I’ve checked the purchase history under both accounts and there isn’t anything there for slime rancher on either account.

    Yet i have achievements for the game and history that shows ive had the game before.
  6. SammieChaos Win User

    Game I got years ago requires another purchase

    Yes I’m using the same account.
Thema:

Game I got years ago requires another purchase

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