Game I bought years ago doesn't appear on my library

Discus and support Game I bought years ago doesn't appear on my library in XBoX Games and Apps to solve the problem; Hi, I bought sleeping dogs definitive edition like 4 years ago and when I try to download it again it doesn't show up on my library, and it says I have... Discussion in 'XBoX Games and Apps' started by AgniKai13, Aug 17, 2020.

  1. AgniKai13
    AgniKai13 Guest

    Game I bought years ago doesn't appear on my library


    Hi, I bought sleeping dogs definitive edition like 4 years ago and when I try to download it again it doesn't show up on my library, and it says I have to buy it again, I don't remember if I bought it with my brothers account or mine, but I already checked
    both and it says the same thing, that I have to buy it. I know I bought it because I have achievements related to said version, related to the DLC's that come with the definitive edition, so if anyone can help me I would very much appreciate it.

    :)
     
    AgniKai13, Aug 17, 2020
    #1
    1 person likes this.
  2. HAZMAT RADIO Win User

    Game I bought years ago doesn't appear on my library

    To check and see what games you own, go to https://account.xbox.com/en-us/MyGames

    This will show you the games your account has. If the game you're looking for is not your account its probably on the other account.

    Also, Sleeping Dogs may have been one of the Games with Gold...so you may not have access to it if you don't have an active Xbox Live Gold sub.
  3. Rodrigo Oliver Win User

    A game I bought years ago is no longer in my library.

    Hi LuccaCorato, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Have you tried to install the game via the Microsoft Store instead of the Xbox App?

    Please, open the Microsoft Store by typing "Store" on your Windows Search Bar.

    On the Microsoft Store, type your game name: "Master Chief Collection".

    Load the game page and click on "Install".

    This should work.

    In case you still have issues, reset the Microsoft Store first and repeat the previous process.

    To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

    Let me know if it works!

    [​IMG]
  4. Th1nkMcFlyTh1nk Win User

    The game doesn't appear in my Windows Library

    Hey guys!

    Even if you purchased the game before the Play Anywhere announcement, you should still have access to the game. Remember that the game is available through the Windows Store and not Steam.

    Please all double check that your version of Windows 10 is fully updated and has the Anniversary update. Next, when you open the Windows store, make sure that you're signed into the same Microsoft account that made the purchase for the game initially. If
    you are signed into a different account, you will be prompted to purchase the game.

    Check those and post back and let us know if that helped or not. :)
    It's not showing as owned on the website version of the store even. Pretty sure this is a server side issue.
  5. Miss Bijoux Win User

    The game doesn't appear in my Windows Library

    Hey guys!

    Even if you purchased the game before the Play Anywhere announcement, you should still have access to the game. Remember that the game is available through the Windows Store and not Steam.

    Please all double check that your version of Windows 10 is fully updated and has the Anniversary update. Next, when you open the Windows store, make sure that you're signed into the same Microsoft account that made the purchase for the game initially. If
    you are signed into a different account, you will be prompted to purchase the game.

    Check those and post back and let us know if that helped or not. :)
  6. Ambassador Kingz Win User

    The game doesn't appear in my Windows Library

    On your Windows 10 PC, games will appear in “My Library.” on the Xbox app. Have you double checked there?
Thema:

Game I bought years ago doesn't appear on my library

Loading...
  1. Game I bought years ago doesn't appear on my library - Similar Threads - Game bought years

  2. I need to file a claim for my Xbox I've bought the extended 3 year warranty with the game

    in XBoX on Consoles
    I need to file a claim for my Xbox I've bought the extended 3 year warranty with the game: The cord to the console will not stay plugged in u have to put tape on it for it to make the game come on I purchased the 3 year warranty when I bought the console it cover everything like neglect...
  3. A game I bought years ago (2017) now says I don’t own it

    in XBoX Games and Apps
    A game I bought years ago (2017) now says I don’t own it: I bought dark souls 3 when it came out and now it says I don’t own it and I have to buy it full price. 153642e6-9766-4ff8-b632-8f8af0dfa0e8
  4. why isn’t a game i bought years ago on my xbox anymore

    in XBoX Games and Apps
    why isn’t a game i bought years ago on my xbox anymore: grand theft auto five i started out on a xbox one s with it and switched to a regular xbox one and obviously it isn’t compatible for old gen so i switched back to xbox one s and my grand theft...
  5. Don't see an indie game cursed loot i bought 10 years ago, possibly i bought it for points,...

    in XBoX Games and Apps
    Don't see an indie game cursed loot i bought 10 years ago, possibly i bought it for points,...: I was told xbox live indie games shut down in 2017 and the 360 store is shutting down in jully 2024 this game also came out for iPad ios and i was wondering if a Microsoft person reading this...
  6. Why was the game I bought years ago deleted from my library and all of my achievements for...

    in XBoX Games and Apps
    Why was the game I bought years ago deleted from my library and all of my achievements for...: I bought an arcade game many years ago and beat it while also earning a number of achievements for it. Now I own an Xbox again and I wanted to replay it but to my surprise Microsoft wants me to...
  7. Why is my Minecraft launcher telling me I do not own MC:Java, a game I bought 10 years ago ?

    in XBoX Games and Apps
    Why is my Minecraft launcher telling me I do not own MC:Java, a game I bought 10 years ago ?: I'm coming from the Mojang support which has an automatic answer stating that they cant do anything account related. My exact problem was clearly stated by another user on your forum but found no...
  8. I got Xbox series S I bought the console last year. My mw2 game keeps on freezing when I...

    in XBoX Games and Apps
    I got Xbox series S I bought the console last year. My mw2 game keeps on freezing when I...: I got Xbox series S I bought the console last year. My mw2 game keeps on freezing when I play and then it kicks me out to the Xbox home screen. I only play online. I got fast internet connection....
  9. Do I need game pass to play Rainbow Six Siege? I've bought the game years ago and it...

    in XBoX Games and Apps
    Do I need game pass to play Rainbow Six Siege? I've bought the game years ago and it...: Just says update to Ultimate or choose an edition. But I bought the normal game already 0cbe9542-dacd-4de1-b3c2-f8aecd9a4136
  10. I bought Fallout 4 Game of the Year Edition and all the add-ons on the home menu are faded...

    in XBoX Games and Apps
    I bought Fallout 4 Game of the Year Edition and all the add-ons on the home menu are faded...: I already put my question but for some reason in order to submit it I have to put a message. I don't know what that's for so I will just put my question I bought Fallout 4 Game of the Year Edition...