Game I bought years ago doesn't appear on my library

To check and see what games you own, go to https://account.xbox.com/en-us/MyGames

This will show you the games your account has. If the game you're looking for is not your account its probably on the other account.

Also, Sleeping Dogs may have been one of the Games with Gold...so you may not have access to it if you don't have an active Xbox Live Gold sub.

Hi LuccaCorato, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to install the game via the Microsoft Store instead of the Xbox App?

Please, open the Microsoft Store by typing "Store" on your Windows Search Bar.

On the Microsoft Store, type your game name: "Master Chief Collection".

Load the game page and click on "Install".

This should work.

In case you still have issues, reset the Microsoft Store first and repeat the previous process.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Let me know if it works!

Hey guys!

Even if you purchased the game before the Play Anywhere announcement, you should still have access to the game. Remember that the game is available through the Windows Store and not Steam.

Please all double check that your version of Windows 10 is fully updated and has the Anniversary update. Next, when you open the Windows store, make sure that you're signed into the same Microsoft account that made the purchase for the game initially. If
you are signed into a different account, you will be prompted to purchase the game.

Check those and post back and let us know if that helped or not.

It's not showing as owned on the website version of the store even. Pretty sure this is a server side issue.

Hey guys!

Even if you purchased the game before the Play Anywhere announcement, you should still have access to the game. Remember that the game is available through the Windows Store and not Steam.

Please all double check that your version of Windows 10 is fully updated and has the Anniversary update. Next, when you open the Windows store, make sure that you're signed into the same Microsoft account that made the purchase for the game initially. If
you are signed into a different account, you will be prompted to purchase the game.

Check those and post back and let us know if that helped or not.

On your Windows 10 PC, games will appear in “My Library.” on the Xbox app. Have you double checked there?