Game I Bought Not Installing Or Downloading

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you are experiencing difficulties installing your newly purchased game. Here are a few troubleshooting steps you can try:

Check if there are any updates available for the Microsoft Store app on your computer. To do this, open the Microsoft Store app, click on the three dots in the upper-right corner, and then click on "Downloads and updates." Click "Get updates" to check for any available updates and install them.

Try resetting the Microsoft Store app. Open the "Settings" app on your computer, then click on "Apps." Find "Microsoft Store" on the list of apps and click on it. Click on "Advanced options," then scroll down and click on "Reset." This will clear the app's cache and reset its settings.

Check if there is enough space on your hard drive to download and install the game. If your hard drive is full, you may need to delete some files to make room.

Try installing the game on a different computer, if you have access to one. If the game installs successfully on another computer, the issue may be related to your specific computer or internet connection.

Usually the download is the installation at the same time.

But I guess you bought Destiny and the game is still showing in your download queue. This is a wanted preload behavior as the game is not playable befor the 9th of September. So on this day it will move from the download queue to the installed games.

i already have warzone installed i bought the game today but its not downloading the game and installing warzone again but already have it installed on 100% dont know what to do any help

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Make sure that you’re signed in under the correct account where the game code was redeemed. Please go to https://account.microsoft.com/billing/orders then locate the redemption transaction. It should be stated as “completed” or “redeemed”.

Once confirmed and found make sure that you’re signed in under the correct access on both Xbox App and Microsoft Store app. Sign out then sign back in.

I actually bought my DLC from gamestop at the midnight launch so I got the code to download it right away. downloaded it while the game was installing.