game got removed from my library

Discus and support game got removed from my library in XBoX Games and Apps to solve the problem; hello, I bought the game Forza Horizon 4 some time ago, but, for some reason, it got removed from my library, and if I want to reinstall it, I would... Discussion in 'XBoX Games and Apps' started by GamerDuSiecle, Dec 16, 2022.

  1. game got removed from my library


    hello, I bought the game Forza Horizon 4 some time ago, but, for some reason, it got removed from my library, and if I want to reinstall it, I would need to buy it back! help!

    :)
     
    GamerDuSiecle, Dec 16, 2022
    #1
  2. Georges C. Win User

    game got removed from my library

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello GamerDuSiecle, all game purchases or subscriptions are registered to your Microsoft account.

    Click on the link below and log in with the account you use to play and made these purchases, then go to your Purchase History and click on Refund/Returned and see if can find your Forza 4 in that section.

    https://account.microsoft.com
  3. HomegrownSilky Win User

    My game got removed from my library

    Have you checked your purchase history? It will show the status of the purchase there.
  4. Tezzarrific Win User

    Games removed from my library!

    Are you definitely using the account they were purchased/redeemed with, sign into your Microsoft account online and check purchase history.
  5. SingCongButas25 Win User

    games removed from my library

    Hey there,

    As what I could understand with your issue. you're trying to re-download back a game that you claimed before while its a featured games with gold but unable to do it as it asks you to purchase it now. Well, what I could think of is that while it was featured
    as a games with gold for that month, you have assigned another account as your home xbox so you where able to download and play the game back then.

    You see, xbox does not remove/delete a game that was already added on an account's licenses. If you already own it, it will show as Already purchased with the date claimed. You could try to get in touch with phone or chat support to check your account license
    but I don't think they could do something about it if it does not show under yours. You will need to purchase it to get the license and download it back on your xbox one console.
  6. Rodrigo Oliver Win User

    Games removed from my library!

    Hi ViciousPom, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, make sure to make your XBOX the home console of your account.

    Take a look here for a detailed guide: https://support.xbox.com/help/hardware-network/console/my-home-xbox

    Press the Xbox button on your controller to open the guide.

    Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

    To make this your home Xbox, select Make this my home Xbox.

    Then, please, power cycle your console.

    Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

    Unplug the console's power cable. Wait 60 seconds.

    Important Be sure to wait at least 60 seconds. This step resets the power supply.

    Plug the console power cable back in.

    Press the Xbox button on your console to turn it on.

    For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

    Let me know if it works
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game got removed from my library

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