Game goes blank

Discus and support Game goes blank in XBoX on Consoles to solve the problem; Halfway through playing COD WWII, my XboxOne screen goes dark. I can hear the game, and the "swoosh" sound when I press the menu, but I can't get the... Discussion in 'XBoX on Consoles' started by SrEman14, Jan 29, 2018.

  1. SrEman14
    SrEman14 Guest

    Game goes blank


    Halfway through playing COD WWII, my XboxOne screen goes dark. I can hear the game, and the "swoosh" sound when I press the menu, but I can't get the game to move forward as the screen is black. Hard resets did not work. Help!

    :)
     
    SrEman14, Jan 29, 2018
    #1
  2. DaughterCube536
    DaughterCube536 Guest
    Screen Goes Blank

    After playing the xbox for as little as five minutes the TV screen will go blank but the console continues to run. Have tried shutting both the xbox and TV down but this des not resolve the problem. Have linked the xbox to another TV but the fault still
    occurs, there are no breaks in the hdmi cable and it ha been fine since buying it some 18 months ago. What could he problem be?
     
    DaughterCube536, Jan 29, 2018
    #2
  3. C cRaZy D
    C cRaZy D Guest
    Screen Goes Blank

    What kind of connections do you have on your TV?

    Do you own another HDMI- or a component-cable?

    Try to use each of them and check out if they will work.

    If not, the console might be broken and you could request a repair.

    Please report again.
     
    C cRaZy D, Jan 29, 2018
    #3
  4. HAZMAT RADIO
    HAZMAT RADIO Guest

    Game goes blank

    Try and re-seat the HDMI OUT cable on the back of the Xbox and on the back of the tv too.

    Since you've done the hard reset already, you could try a power cycle and leave everything unplugged for 5 minutes and then plug everything back in and try again.

    If all that fails, you might try the console reset (the keep my games and apps) option
     
    HAZMAT RADIO, Jan 30, 2018
    #4
  5. HAZMAT RADIO Win User

    Game goes blank

    Try and re-seat the HDMI OUT cable on the back of the Xbox and on the back of the tv too.

    Since you've done the hard reset already, you could try a power cycle and leave everything unplugged for 5 minutes and then plug everything back in and try again.

    If all that fails, you might try the console reset (the keep my games and apps) option
  6. RJohnLoader Win User

    Game goes to blank screen

    I've got the same. I've noticed in the past that it is probably a dodgy advert that fails to run but I can't get past it either. Annoying when on last day of the month
  7. Skeeter Quill Win User

    Screen goes Blank

    Could be a range issues...

    Firstly I'd swap out your HDMI cable and see if that's the issue, then to be sure it's not the TV itself, try your Xbox on another TV.

    If neither of those work, then it's likely a faulty graphics adapter in the condole and you'll need to send it in for a repair. You can do that here:
    http://myservice.xbox.com
  8. C cRaZy D Win User

    Screen Goes Blank

    What kind of connections do you have on your TV?

    Do you own another HDMI- or a component-cable?

    Try to use each of them and check out if they will work.

    If not, the console might be broken and you could request a repair.

    Please report again.
  9. Mishooter Win User

    Xbox Games Mouse Problem

    I have the same problem and also the monitor screen goes blank. I tried on different games. When you move the cursor up or down, the screen goes blank, then the image appears again, and either the taskbar at the bottom of the screen or the top panel of
    the window appears. The only solution is to play in windowed mode.
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Game goes blank

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