Game from Games With Gold not showing up on new Xbox Series X

Discus and support Game from Games With Gold not showing up on new Xbox Series X in XBoX Games and Apps to solve the problem; On my XBox One S, I downloaded Jurassic World Evolution when it was on Games With Gold (GWG) in January 2020. Last month I upgraded to Ultimate Game... Discussion in 'XBoX Games and Apps' started by AfterBacon42765, Dec 28, 2020.

  1. Game from Games With Gold not showing up on new Xbox Series X


    On my XBox One S, I downloaded Jurassic World Evolution when it was on Games With Gold (GWG) in January 2020. Last month I upgraded to Ultimate Game Pass, my new XBox Series X arrived just before Christmas and I've been re-downloading games.
    All of my other GWG titles that I still play have downloaded correctly, but this one doesn't come up at all on the XBox as something that I own.

    On the new-ish phone app it still lists the game on the XBox One - if I then download the game from the Microsoft Store then it asks me to pay as it thinks that I don't own it. This doesn't seem to happen to any other GWG title (or at least not that I've
    noticed).

    Any ideas why this one won't show? I'd rather not have to buy it given that I already should have a valid licence through GWG!

    :)
     
    AfterBacon42765, Dec 28, 2020
    #1
  2. [Farscape] Win User

    Sorry this game or app isn't compatible. 0x87e00016

    this game is available on multiple platforms as a game preview and only available on series s and series x consoles for xbox.

    source
  3. Alec Minichini Win User

    2 Gamertag Bug/Glitch

    Everywhere (including all games even series x games show the new gamertag but in parties/chat, on the homescreen, in the xbox app, and in the system menus show the old one.
  4. JamieWill Win User

    Hello Xbox community, this is about Xbox series x/s versions of games!

    Because on my Xbox series x, it only shows 'Optimized for series x/s' but if a xbox series x version of a game is NOT 'optimized' how would i know if I'm playing a series x/s version of a game?
  5. mjswooosh Win User

    SpongeBob Truth or Square not currently free for Gold members when purchasing on Xbox 360

    This response is partially incorrect. I currently have Games with Gold (downgraded from GamePass Ultimate about 3 months ago) and am experiencing the exact same issue with the SpongeBob game showing as $8.99 on my 360 as well as in the old Marketplace. The game is of course available for "Free" on my Xbox One X, Series X, and Series S...but I do not want to redeem it on the newer consoles (or the newer MS store) because it ties the license to Gold being active.

    When Gold games are redeemed on the 360 (or the old Xbox marketplace) they are tied permanently to the Xbox user account whether or not Gold is active. This is why it is preferable to purchase/redeem the free games using the 360 (or old marketplace).

    This appears to be a systemic error/bug of some sort. I experienced a similar bug back in late 2020 when downloading Armed & Dangerous & when using the new store link it incorrectly tied the game to my Gold account on Xbox One/Series, while showing that I would have to pay full price to "own" the license on 360.

    I forgot about this problem until a similar pricing issue popped up with Spongebob. I was searching here for a solution before getting ahold of chat support since that can take quite a bit of time.

    I'll report back here if I find the solution.
  6. Faruk Abou Rafeh Win User

    Game not showing up in my catalog !

    As I said I bought it on my Xbox one X and played it and had it on my catalog ! Now after checking on my Xbox series X it’s not there ! Even the add on game showed up but not the main game !
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Game from Games With Gold not showing up on new Xbox Series X

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