game freezes and turns off

Ill have to give this game up for something that actually works.Sign in load game continue freeze turn off console turn on console sign in load game continue play 10 minutes freeze turn off console Its getting old.

Hello!!!!!

1 uninstall the game with your updates.

2 install only the game

3 after installing the game you can now install all the updates

For the refund of money on a purchase in the store perform the following steps https://support.microsoft.com/es-es/help/4026286/microsoft-store-get-the-status-of-your-return-and-refund

You can also visit the Fornite forum
https://www.epicgames.com/fortnite/forums/technical-support/hardware-support/516258-save-the-world-c...

Hello there @JayHandle, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps
that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your
console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash,
and game freeze related issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Hi. Please press and hold the power button on your console for 10 seconds to do a hard reset. Turn the console on and try again.

If that didn't work please navigate to the game under my games and apps and press the menu button and scroll down to saved data and select to delete all locally saved data. Your saved data will sync from the cloud once you open the game again

Same thing just happened to me. Game will freeze then turn my Xbox off.